Customer service manager supervisor vs customer service representative manager

The differences between customer service manager supervisors and customer service representative managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service manager supervisor and a customer service representative manager. Additionally, a customer service manager supervisor has an average salary of $35,903, which is higher than the $32,048 average annual salary of a customer service representative manager.

The top three skills for a customer service manager supervisor include front end, payroll and customer complaints. The most important skills for a customer service representative manager are PET, payroll, and customer satisfaction.

Customer service manager supervisor vs customer service representative manager overview

	Customer Service Manager Supervisor	Customer Service Representative Manager
Yearly salary	$35,903	$32,048
Hourly rate	$17.26	$15.41
Growth rate	-4%	-4%
Number of jobs	196,364	147,039
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

Customer service manager supervisor vs customer service representative manager salary

Customer service manager supervisors and customer service representative managers have different pay scales, as shown below.

	Customer Service Manager Supervisor	Customer Service Representative Manager
Average salary	$35,903	$32,048
Salary range	Between $26,000 And $48,000	Between $25,000 And $41,000
Highest paying City	-	San Jose, CA
Highest paying state	-	California
Best paying company	-	First Book
Best paying industry	-	Finance

Differences between customer service manager supervisor and customer service representative manager education

There are a few differences between a customer service manager supervisor and a customer service representative manager in terms of educational background:

	Customer Service Manager Supervisor	Customer Service Representative Manager
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	California State University - Bakersfield	-

Customer service manager supervisor vs customer service representative manager demographics

Here are the differences between customer service manager supervisors' and customer service representative managers' demographics:

	Customer Service Manager Supervisor	Customer Service Representative Manager
Average age	40	40
Gender ratio	Male, 40.2% Female, 59.8%	Male, 34.8% Female, 65.2%
Race ratio	Black or African American, 11.4% Unknown, 5.6% Hispanic or Latino, 19.5% Asian, 6.6% White, 56.1% American Indian and Alaska Native, 0.8%	Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.2% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer service manager supervisor and customer service representative manager duties and responsibilities

Customer service manager supervisor example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Generate POS balance, tender, loss prevention reports.
Correct errors make on POS systems and handle all forms of refunds.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.

Customer service representative manager example responsibilities.

Manage office personnel ensuring the company payroll, invoicing, book keeping, mailing and manufacturing scheduling are successfully accomplish.
Manage AP and ordered/maintain office supplies.
Manage team of 12-16 CSRs via weekly 1-on-1 coaching, ensuring strong performance and compliance with company policies.
Prepare and manage the budget, maximize profitability, and balance the vault and ATM operations including reconciliation.
Provide extensive training in driving business and coaching CSRs to execute a market calendar and achieve personal sales goals.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.

Customer service manager supervisor vs customer service representative manager skills

Common customer service manager supervisor skills

Front End, 11%
Payroll, 10%
Customer Complaints, 7%
Human Resources, 5%
Customer Issues, 4%
Customer Service, 4%

Common customer service representative manager skills

PET, 71%
Payroll, 2%
Customer Satisfaction, 2%
Customer Complaints, 2%
Customer Inquiries, 2%
Bank Deposits, 1%

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Customer Service Manager Supervisor
Customer Service Manager Supervisor vs Customer Service Representative Manager

Updated January 8, 2025

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