Customer service manager supervisor vs lead customer service representative

The differences between customer service manager supervisors and lead customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service manager supervisor and a lead customer service representative. Additionally, a lead customer service representative has an average salary of $36,097, which is higher than the $35,903 average annual salary of a customer service manager supervisor.

The top three skills for a customer service manager supervisor include front end, payroll and customer complaints. The most important skills for a lead customer service representative are cleanliness, cash handling, and inventory control.

Customer service manager supervisor vs lead customer service representative overview

	Customer Service Manager Supervisor	Lead Customer Service Representative
Yearly salary	$35,903	$36,097
Hourly rate	$17.26	$17.35
Growth rate	-4%	-4%
Number of jobs	196,364	192,052
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 33%
Average age	40	40
Years of experience	12	12

Customer service manager supervisor vs lead customer service representative salary

Customer service manager supervisors and lead customer service representatives have different pay scales, as shown below.

	Customer Service Manager Supervisor	Lead Customer Service Representative
Average salary	$35,903	$36,097
Salary range	Between $26,000 And $48,000	Between $22,000 And $58,000
Highest paying City	-	Goldsboro, NC
Highest paying state	-	New York
Best paying company	-	IBM
Best paying industry	-	Insurance

Differences between customer service manager supervisor and lead customer service representative education

There are a few differences between a customer service manager supervisor and a lead customer service representative in terms of educational background:

	Customer Service Manager Supervisor	Lead Customer Service Representative
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 33%
Most common major	Business	Business
Most common college	California State University - Bakersfield	-

Customer service manager supervisor vs lead customer service representative demographics

Here are the differences between customer service manager supervisors' and lead customer service representatives' demographics:

	Customer Service Manager Supervisor	Lead Customer Service Representative
Average age	40	40
Gender ratio	Male, 40.2% Female, 59.8%	Male, 32.1% Female, 67.9%
Race ratio	Black or African American, 11.4% Unknown, 5.6% Hispanic or Latino, 19.5% Asian, 6.6% White, 56.1% American Indian and Alaska Native, 0.8%	Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 21.2% Asian, 6.3% White, 54.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer service manager supervisor and lead customer service representative duties and responsibilities

Customer service manager supervisor example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Generate POS balance, tender, loss prevention reports.
Correct errors make on POS systems and handle all forms of refunds.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.

Lead customer service representative example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Create PowerPoint presentations and present them to other customer service representatives.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Implement cost cutting measures leveraging out FedEx applications and services provide.

Customer service manager supervisor vs lead customer service representative skills

Common customer service manager supervisor skills

Front End, 11%
Payroll, 10%
Customer Complaints, 7%
Human Resources, 5%
Customer Issues, 4%
Customer Service, 4%

Common lead customer service representative skills

Cleanliness, 65%
Cash Handling, 14%
Inventory Control, 12%
POS, 1%
Customer Service, 1%
Sales Floor, 1%

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Customer Service Manager Supervisor
Customer Service Manager Supervisor vs Lead Customer Service Representative

Updated January 8, 2025

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