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The differences between customer service senior managers and client service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service senior manager and a client service supervisor. Additionally, a customer service senior manager has an average salary of $118,898, which is higher than the $48,789 average annual salary of a client service supervisor.
The top three skills for a customer service senior manager include CRM, project management and kpis. The most important skills for a client service supervisor are background checks, customer satisfaction, and cash handling.
| Customer Service Senior Manager | Client Service Supervisor | |
| Yearly salary | $118,898 | $48,789 |
| Hourly rate | $57.16 | $23.46 |
| Growth rate | 6% | 10% |
| Number of jobs | 218,517 | 75,154 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 63% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer service senior manager is an individual who supervises a customer service team that provides the highest standards of customer service and ensures that customers are always satisfied. Customer service senior managers should manage the daily activities of customer service representative personnel to make sure that customer service skills are always demonstrated. They are required to present financial and customer service data analysis during the monthly management meetings for discussion and recommendations. Customer service senior managers should also collaborate with business development managers, writers, and designers to create business development programs.
A client service supervisor oversees and spearheads the efforts put into providing an efficient service to clients. They are primarily in charge of managing a company's client service team, monitoring their progress to ensure a smooth workflow and client satisfaction. Their responsibilities include setting goals and objectives, overseeing budgets and schedules, developing strategies to optimize operations, and assisting staff in complicated situations. Above all, a client service supervisor must address issues and concerns, resolving them promptly and efficiently while adhering to the company's policies and regulations.
Customer service senior managers and client service supervisors have different pay scales, as shown below.
| Customer Service Senior Manager | Client Service Supervisor | |
| Average salary | $118,898 | $48,789 |
| Salary range | Between $70,000 And $200,000 | Between $34,000 And $68,000 |
| Highest paying City | Seattle, WA | Toms River, NJ |
| Highest paying state | Washington | New Jersey |
| Best paying company | Accenture | Essence Global |
| Best paying industry | - | Media |
There are a few differences between a customer service senior manager and a client service supervisor in terms of educational background:
| Customer Service Senior Manager | Client Service Supervisor | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 63% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer service senior managers' and client service supervisors' demographics:
| Customer Service Senior Manager | Client Service Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 51.5% Female, 48.5% | Male, 32.7% Female, 67.3% |
| Race ratio | Black or African American, 9.7% Unknown, 4.9% Hispanic or Latino, 17.5% Asian, 6.2% White, 61.1% American Indian and Alaska Native, 0.7% | Black or African American, 9.7% Unknown, 4.8% Hispanic or Latino, 18.9% Asian, 5.7% White, 60.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |