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  • Truck Service Advisor I

    Travelcenters of America 4.5company rating

    Customer service specialist job in Erie, PA

    There's never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services. Driven by a passionate team, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives. From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA's success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA's future. Job Summary Our Truck Service team is comprised of nearly 3,000 highly skilled technicians and spans coast to coast. With over 280 locations across the country, TA Truck Service has a solid foundation and a forward-thinking vision. As a Truck Service Advisor (TSA), you will provide first-rate service to customers through your extensive knowledge of the products we sell and the services we provide. The TSA is primarily responsible for writing work orders, suggestive selling, and handling over-the-counter (OTC) transactions while ensuring that we are returning every traveler to the road better than they came! In this role, you can expect to: Work in a fun, trusting environment focused on providing great service where the expectations of the customer are exceeded Have extensive knowledge of the products we sell and the services we provide Have strong suggestive selling skills to help generate revenue. Ability to influence in a professional manner while displaying high integrity Write, detail, and process (pay out) Work Orders and OTC transactions; Properly write up an ETA Work Order; Secure Purchase Orders, Prepare and communicate quotes to customer Source parts from outside vendors and coordinate delivery Prepare end of shift drop and shift report; Understand various payment types Ensure the cleanliness of service counters, showroom, and customer restrooms Maintain the safety of both our customers and team members What we'd like to see: A dedicated individual who works well with others and is excited to be part of our team! High School Diploma or GED Good verbal and written communication skills Previous cashier and customer service experience; experience in repair or parts shop preferred Presents self in a professional manner to customers, management, and coworkers. Strong suggestive selling skills Basic computer skills Ability to work flexible hours including nights, weekends and some holidays in interior and exterior conditions A valid driver's license With us, you'll enjoy: Competitive wages Medical, dental, vision and life insurance 401(k) with a company match Paid vacation and holidays Tuition reimbursement On-site meal discounts A wide variety of discounts on technology, travel, food and fuel Opportunity for growth and advancement with company paid training Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit ************************************************************* Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home. Typical Physical Demands In this role, the team member is regularly required to talk and hear. Standing, walking, kneeling, stooping, bending over, crouching, crawling, climbing, and repetitive use of legs are done occasionally. The team member is occasionally required to lift up to 50 lbs and/or move heavy objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All performed with or without a reasonable accommodation. Work Environment While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc. Disclaimer This may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.
    $29k-33k yearly est. 4d ago
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  • Customer Accounts Advisor

    Dev 4.2company rating

    Customer service specialist job in Erie, PA

    Company DescriptionJobs for Humanity is partnering with Aarons to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located. Company Name: Aarons Job DescriptionWe are Aaron's - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job - it is a career with purpose. This is a non-exempt role, paid an hourly wage. The average pay reflected includes base wages for average hours scheduled and average incentive compensation for this role over a twelve month time period. All average pay/compensation amounts are estimates and are not guarantees of any specific hourly wage or incentive compensation amount, nor of future performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes: Sundays off Employee assistance program Employee purchase program with exclusive discounts Physical and financial well-being programs Tuition reimbursement Employee Business Resource Groups 401(k) plan with contribution matching Paid time off, including vacation days, sick days, and holidays Life and disability insurance Medical, dental and vision insurance Paid paternal leave Stock purchase plans Pay on Demand **Benefits vary based on full- and part-time employment status. About Aaron's At Aaron's we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron's for the same reason you should choose us for the next step in your career - our ability to positively influence people's lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today. Aaron's is committed to creating a diverse and inclusive work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregna
    $28k-37k yearly est. 60d+ ago
  • Pennsylvania Customer Service Representatives

    National Fuel Gas 4.5company rating

    Customer service specialist job in Erie, PA

    National Fuel is currently seeking full-time Customer Service Representatives for outstanding career opportunities at our Erie, PA Customer Response Center. National Fuel is proud to have an inclusive workplace where hard work is rewarded and promotion from within is supported. We offer exciting career opportunities for talented and ambitious job seekers and encourage you to apply today. Looking for a career change? Love working with customers? Looking for a set Monday - Friday schedule? No call center experience is required. We are looking for YOU! PRIMARY RESPONSIBILITIES: * No weekends or evenings required! * This position requires employees to attend an instructor guided training course that will last for approximately 12 to 14 weeks. Training will include regular assessments. * The schedule during training will be Monday - Friday 8:00 a.m. - 4:30 p.m. * After successful completion of training, the work schedule will be Monday - Friday 9:30 a.m. - 6:00 p.m. * Work in a fast-paced call center environment that receives thousands of inbound calls each day from utility customers. * Respond to a large variety of inbound calls which can include but are not limited to emergency calls, account/billing questions, collection issues, meter reads and new service requests. MINIMUM QUALIFICATIONS: * High school diploma or equivalent * Prior experience working in a customer service focused environment * Proficient at navigating computer applications and web-based programs * Exceptional interpersonal skills, an understanding and compassionate nature, and be adept at identifying customer needs in a helpful, patient, and efficient manner * Proven history of dependability and reliability PREFERRED QUALIFICATIONS: * Prior experience with SAP and/or Microsoft Office applications. ABOUT NATIONAL FUEL: * National Fuel is a diversified energy company headquartered near Buffalo, NY. Our employees continue to be the most important part of our Company and have made us who we are today. We are dedicated to the communities in which we live and work and have nearly 2,000 employees in Western NY and Northwest PA. COMPENSATION AND BENEFITS: The rate of pay for this position is $26.40/hr. National Fuel offers a comprehensive benefits package including the following: * Medical and Prescription Drug Coverage · Paid Sick Time · Dental & Vision Coverage · Parental Leave for Mothers and Fathers · 401(k) with Company Match · Life Insurance · Company Funded Retirement Savings Account · Flexible Spending Account · Paid Vacation & Company Holidays · Charitable Giving Programs HOW TO APPLY: Any candidate offered a position with National Fuel will be required to successfully complete a pre-employment drug test. For confidential consideration, please submit your resume and cover letter (preferably in PDF format) to **************** by January 29, 2026. Attachments with a .docm extension will not be accepted. Please reference position #26-002PA - PA Customer Service Rep in the subject line of your email.
    $26.4 hourly Easy Apply 11d ago
  • Customer Service Specialist

    Truck-Lite Company, LLC 4.6company rating

    Customer service specialist job in Erie, PA

    About Truck-Lite At Truck-Lite Co., LLC, a Clarience Technologies company, we are driven by our C.L.E.A.R. Principles: * Curiosity - Look for a better way as a solutions-oriented problem solver * Leadership - Take ownership and be the catalyst of change * Enthusiasm - Be motivated and passionate about your work * Accountability - Deliver on commitments and act with integrity * Respect - Be present, listen, and engage with inclusive, open, honest, and direct communication Our customer service team embraces the SHIFT approach-focusing on delivering exceptional customer experiences. A Customer Service Specialist will embody the SHIFT mindset, behavior and value that through customer engagements, actions are taken to build greater relationships that will enhance our abilities to earn further business opportunities and growth. We are committed to a positive, solution-driven interaction with every customer. Essential Job Functions With or without reasonable accommodation, the successful candidate will: * Respond to customer inquiries by phone, email, or other communication to provide nontechnical problem resolution. * Resolve complex or unusual requests and problems that may require a customized response and communicate solutions or requested information to the customer. * Analyzes a customer's needs and refers to other services or technical department for follow-up or additional information as needed. * Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction. * May be assigned to coordinate and resolve critical problems for customers. * Uses a customer relationship application or database to record activities and research product issues/common problems that occur to design consistent solutions. * Oversee Return Merchandise Authorization (RMA) process. * Manage order board and work with planning to drive timely delivery of product to customer. * Uses knowledge expertise of specific product(s) and service(s) to resolve problems, make process improvements, enhance resources, and increase effectiveness of the overall customer experience. * Manage customer portals to obtain PO's, RMA information, order changes, debits, etc. * Analyze and process debits and credit requests. * Coordinate planning efforts to resolve customer issues and order problems to develop solutions. * Process orders through email, EDI, Demand Scheduling, web, fax, and phone. Handle any rejections by contacting the customer directly and then processing through JDE. * Analyze order maintenance opportunities based upon line fill and Customer needs, then take appropriate action for best results. * Position requires compliance with the Technology Control Plan and the Federal Export and Control Policy established for the Corporate Qualifications * Requires high school diploma or equivalent. * Preferred 2-year college degree or higher. * Previous customer service experience preferred. * Excellent communicating and interpersonal skills are a must, must be self-motivated, good decision-making skills and the ability to adapt/change quickly. * Working knowledge of Microsoft Office products Equal Opportunity & Accessibility Truck-Lite Co., LLC. is an Equal Opportunity Employer, committed to a culturally diverse workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable Accommodation Statement If you require reasonable accommodation to complete any part of the application process or to perform essential job functions, please contact Cindy Franklin, Human Resources Manager at *********************** or ************. We are committed to ensuring equal access and opportunity for all applicants. Additional Information Due to ITAR and EAR regulations, all candidates must be classified as a "U.S. Person," which includes U.S. citizens, permanent legal residents (green card holders), or protected individuals (refugee/asylum status).
    $30k-37k yearly est. Easy Apply 11d ago
  • Customer Service Associate

    Variety Stores LLC

    Customer service specialist job in Erie, PA

    Job Description Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves. Duties and Responsibilities: • Provides customer engagement in positive and approachable manner. • Assists in maintaining a clean, well-stocked store for customers during their shopping experience. • Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. • Independently stocks shelves and recovers merchandise in the store. • Accurately handles customer funds and processes transactions using the POS system. • Remains constantly aware of customer activity to ensure a safe and secure shopping environment. • Performs all other duties as assigned in order to maintain an effective and profitable store operation. Position Requirements: Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned. Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments. Physical Requirements: Ability to regularly lift up to 50lbs from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation. Availability: Ability to work a flexible schedule including days, evenings, weekends and holidays. Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management. Working Conditions •Retail store environment where extended periods of standing are required •Retail store stockroom environment subject to fluctuations in temperature •Frequent lifting and maneuvering of merchandise and displays. •Exposure to dust and extreme temperatures while unloading trailers. •Scheduled work hours may vary, to include evenings and weekends. • Occasional use of ladders required.
    $25k-33k yearly est. 3d ago
  • All Position - Sales, Customer Retentions, Delivery Specialists

    Arona Home Essentials 3.8company rating

    Customer service specialist job in Dunkirk, NY

    Give us a Year - We will give you a Career! At Arona Home Essentials we make it easy to own your success! With a variety of positions and opportunities- we help you make your career what YOU want it to be. Do you like Sales? Do you like Customer Service? Do you like staying busy and on-the-go as a Delivery Driver? Or do you enjoy helping others and being part of a team? If any of these are a “Yes!”, then we may have the perfect role for you! Why work for Arona Home Essentials? We create opportunities for you! We make it a point to promote within creating endless growth potential for you! You can work your way to the future you want, we will help you own it! Arona has a long legacy as the leader in the rent to own industry. Arona is built on a foundation of excellence, customer focus, quality products and services and amazing team members! We are currently operating fifty-five stores in Iowa, Nebraska, Illinois, Michigan, Florida, Colorado, Indiana, Kentucky, Missouri, New York, Pennsylvania, and Puerto Rico. Included is a comprehensive benefits package that includes: · How would you like to have Sundays off? Yes, every Sunday we are closed! · Paid time off including vacation, personal days, and holidays · Medical, Dental, Vision, Short Term Disability · Company paid Long-Term Disability and Life Insurance · Employee Assistance Plan · 401k Plan with a company match · Bonus & commission opportunities paid monthly! · Ongoing training and development · A family friendly work environment · Rewards for service Below is a list of our current positions along with a brief explanation of each job. If one, or several of these jobs interest you, we would love to hear from you! General Manager - Direct management of an Arona Home Essentials store with profit and loss responsibility. Asset management, customer growth and maintenance, revenue production, personnel development and inventory control are key result areas of this position. The Big 5 is done daily! Customer Retention Manager/Assistant Manager - Manages the Customer Accounts Department, which is responsible for the renewal payment process. Responsible for achieving company standards on non-renewal closing percentages. Market and Growth Manager - Manage the sales and marketing function in an Arona Home Essentials store. Major emphasis on telephone and floor sales, direct marketing, new customer growth, local social media reach, customer service program and store merchandising. Market and Growth Associate - Responsible for maintaining administrative organization, customer files, and processing customer transactions. Major emphasis on in-store sales, telephone sales, direct marketing, new customer growth and renewal payment processing in the store. Plays key role in the upkeep of the showroom floor as per the first up system. Customer Retention Associate - Assisting the Customer Accounts Department in lease agreement renewal. Delivery Specialist - This position is responsible for merchandise handling such as loading, securing, delivering, setting up, troubleshooting, and demonstrating. Reviewing a lease agreement is also occasionally required. Education and Experience · Must have a high school diploma or equivalent or at least 1 year of working experience Required Skills and Competencies · Must have a valid state driver's license and safe driving record · Must be 18 years of age or older · Bi-lingual is a PLUS! Physical Requirements · Positions routinely require lifting, loading, and “dollying” merchandise over fifty pounds You must have a satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, a valid Driver's License and comply with the Arona Driver Qualification Policy. You must pass a drug screening and criminal background investigation. EEOC Statement Arona Home Essentials s is an Equal Opportunity Employer
    $33k-38k yearly est. 60d+ ago
  • Insurance Account Manager/Commercial Lines Customer Service Agent

    Loesel-Schaaf Insurance Agency

    Customer service specialist job in Erie, PA

    Full-time Description Join Our Growing Team as a Commercial Lines Account Manager! We are expanding and looking for a skilled Commercial Lines Account Manager to join us full-time. The ideal candidate will hold a current Property & Casualty (P&C) Insurance license and have at least 2 years of experience specializing in Commercial Accounts. Responsibilities: Service/Manage a Designated Book of Business: Analyze client needs, answer questions regarding coverage and billing, advise clients on leveraging products/services based on their unique needs, and obtain necessary information and documentation from new and existing clients. Provide Technical Support and Collaboration: Work closely with producers to assist clients and achieve the agency's strategic business goals. Maintain Relationships with Carrier Underwriters: Obtain quotes, endorsements, and other necessary documentation. Produce Relevant Documentation: Create binders, certificates, policies, endorsements, ID cards, and other related items. Prepare Proposals: Develop renewal and new business proposals. Assist with Claims: Help clients submit first reports of claims and follow up on claim status, keeping clients informed throughout the process. Requirements Required Skills Proficiency in MS Office: Expertise in Word, Excel, Outlook, and PowerPoint. Adaptability: Ability to learn and utilize other software programs as needed. Customer Service Excellence: Strong people skills with a passion for providing exceptional service. Communication Skills: Professional verbal and written communication abilities. Decision Making and Analytical Thinking: Independent decision-making skills and strong analytical thinking. Time Management: Excellent time-management and prioritization skills, with a high level of accuracy and attention to detail. Follow-Up: Task-oriented follow-up skills. Qualifications: Current P&C Insurance License: Specializing in Commercial Accounts. Experience: Over 2 years of proven experience in P&C insurance sales and service. Product Knowledge: In-depth understanding of commercial insurance products and markets. Technical Expertise: Comprehensive technical knowledge of various insurance forms and risk alternatives. Procedural Knowledge: Familiarity with insurance rating and underwriting procedures. About Loesel-Schaaf: Loesel-Schaaf Insurance Agency, Inc. is an independent, multi-line insurance agency committed to understanding our clients' needs. We leverage cutting-edge strategies and continuously adapt our product and service portfolio to meet evolving market demands, ensuring we deliver value and uphold our promises. With nearly 100 years of service to local, regional, and national clients, we pride ourselves on our long-standing employee tenure, with many team members having 15, 20, and even 25+ years with us. Our work culture fosters teamwork and a family-like atmosphere. Benefits: Medical, Dental, Vision, Life, and Disability Insurance Employee Assistance Program (EAP) Flexible Spending Account (FSA) Voluntary Coverages Participation in our fully-funded retirement program OTHER RELEVANT REMARKS: This position description describes the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This position description is not intended as and does not create a contract of employment between the Agency and any individual employee. The Agency reserves the right to change this position description at any time within its sole discretion. Salary Description Based on experience
    $23k-30k yearly est. 60d+ ago
  • Customer Service Agent

    Agility Marketing

    Customer service specialist job in Erie, PA

    Agility is continuing to expand and serve as a major force in the contact center industry. Our unique culture of innovation creates an environment where you will continually learn and be challenged to develop your career. Job Description We have immediate openings for Customer Service Agents, Management Trainees and Inside Sales Reps. Apply now at ************************* or stop in at 2323 West 38th Street Monday through Friday 10 to 4. No Phone Calls Please! Additional Information Start a successful career - We're offering paid training, forward-looking opportunities, flexible hours, and a full complement of benefits including 401(k). Apply online at ************************* call our employment hotline at 866-1900, or stop in for a tour and apply on-site at 2323 West 38th Street, Erie, Pa. 16506
    $23k-30k yearly est. 60d+ ago
  • Customer Service Attendant

    Careers Opportunities at AVI Foodsystems

    Customer service specialist job in Erie, PA

    AVI Foodsystems is looking for a friendly and hard-working team member to fill the role of Customer Service Attendant. Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday. Duties & Responsibilities: Receive delivery of items such as soft drinks, bakery products, snack items and specialty foods at client locations Fill vending machines to proper inventory levels with items such as soft drinks, pastries and packages foods Place stock on shelves or racks in vending machines or coolers Ensure the refrigeration of all cold food products Oversee the ordering of merchandise and control inventory Collect unsold and stale merchandise Collect money, including coins and bills, from machines Communicate positively with customers by making eye contact and smiling Perform routine maintenance and sanitation of machines Maintain clean vending areas Requirements: Outgoing personality with the skills to promote products Ability to work both independently and as part of a team Excellent organization and time management skills Ability to speak effectively to customers and employees Ability to perform calculations in all units of measure, using whole numbers, common fractions, and decimals Benefits: Flexible schedule with a work/life balance A family culture and atmosphere Competitive compensation Health, dental, vision, and life insurance for full-time team members 401(k) with generous company match Paid vacations and holidays Free meals and snacks/beverages Immense training and growth opportunities We conduct pre-employment drug testing. EOE
    $23k-32k yearly est. 60d+ ago
  • Customer Sales & Serv Rep

    DTS Fluid Power 3.6company rating

    Customer service specialist job in Pleasant, PA

    Want to use your customer service skills to solve real world problems? Want to free up your weekends & evenings and instead work Monday through Friday? Want to do all of this while getting paid a competitive base salary PLUS have incentive opportunities? How about all of the above AND benefits, paid time off and even tuition reimbursement? Customer service professionals-don't pass up this opportunity for a great career with a global industrial distribution company that allows you to do far more than just taking orders and fielding complaints. In partnership with over 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it. Don't know anything about industrial distribution? THAT'S OKAY! We'll teach you. You will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to win and retain customers' business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions - especially when customers are experiencing costly equipment breakdowns. You will also, on occasion, have the ability to utilize your mechanical aptitude to help solve customer problems or troublesome processes. This is a great starting point from which to grow toward a sales or management career. Applied has a clear growth path with countless success stories of employees rising through the ranks. Just some of the things you'll be doing on a daily basis: Assist customers by phone and in person at our facility Use your customer service skills and talents to clarify their needs, do research, and (after you get up to speed) recommend parts Be focused and driven to meet / exceed monthly sales goals while increasing customer satisfaction Process quotes, take orders and provide post-order service REQUIREMENTS Our Customer Service Representatives are self-motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and take pride in their verbal and written communication. Interpersonal skills and the ability to establish rapport and build solid relationships with a wide variety of customers are critical. Specific qualifications for the role include: 6 months of customer service experience preferred Desire to increase knowledge in industrial distribution products Excellent telephone skills Ability and desire to learn new systems and processes quickly Enjoys working with computers, including basic knowledge of Microsoft Office (specifically Outlook & Excel) and comfortable with Google search engine High school diploma or equivalent Valid driver's license and clean driving record (MVR) SAP / ERP experience, preferred but not required Some knowledge of industrial distribution products and hydraulics, preferred but not required SALARY & BENEFITS As a Customer Service Representative with Applied Industrial Technologies, you will be part of a stable and established company with consistently strong performance and growth. At Applied, you are encouraged to take advantage of all the training the company has to offer and to bring fresh ideas to the team. Starting Salary: Salary will be based on your experience and qualifications and added incentives will be earned based on performance. Benefits: Here is just some of what we have to offer: Base salary and bonus opportunities Health, vision, and dental coverage, 401(k) w/ company match Paid vacation, sick time, and company holidays Tuition reimbursement Personalized training and development program Career development and advancement opportunities Build a rewarding career with a global leader in industrial distribution! #LI - SB1 Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise. Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
    $40k-55k yearly est. Auto-Apply 60d+ ago
  • Customer Service Representative

    Fastsigns 4.1company rating

    Customer service specialist job in Erie, PA

    Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensation: $31,500.00 - $85,000.00 per year At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
    $28k-34k yearly est. Auto-Apply 60d+ ago
  • Customer Service Representative

    Channellock Inc. 3.5company rating

    Customer service specialist job in Meadville, PA

    Requirements Job Requirements: High school diploma and 5 years of business experience, preferably in a customer facing role. Strong communication skills, including active listening skills, conflict resolution, and clear articulation. Strong understanding of EDI standards and protocols. Ability to solve problems, alleviate conflicts, and escalate tactfully. Proficient in Microsoft Office suite and Netsuite.
    $30k-33k yearly est. 11d ago
  • Customer Services Representative

    Ineos Pigments

    Customer service specialist job in Ashtabula, OH

    At INEOS Pigments, we value our people's contribution in making us one of the largest producers of titanium dioxide in North America. Providing numerous products and services to industries around the globe, from coatings to plastics to paper and other end-uses, we invest in employee development and offer a wide range of career opportunities, offering everyone the chance to broaden their experience and build a professionally rewarding career. About the Role In this role, you will manage all the facets of customer relationships to ensure that defined and agreed to customer needs are met. Direct relations between external customers and Commercial, Credit, and Transportation/Warehousing personnel. Manages more complex accounts, which may include export, import, and consignment accounts. Provide guidance to less experienced customer service representatives for complex items. Assures that all activities comply with customs and transportation guidelines aligned with the country of destination. . About You: Relevant BS or BA degree desired or equivalent experience Minimum 2 to 5 years of experience in export customer service function, manufacturing-oriented preferred, with knowledge of customs and shipping documentation requirements. Proficiency in SAP or comparable software system desired Demonstrated ability in detail-oriented functions, with communication and export documentation Demonstrated leadership skills and ability to interact clearly and efficiently with customers, freight forwarders, shippers, and internal business functions. Demonstrated dedication to meeting internal and external customers' expectations while maintaining effective relationships with customers Strong written and verbal communication compete Computer literacy- basic knowledge of MS Office (Word, Excel, and PowerPoint) Ability to work with multi-disciplinary teams and across different locations Specific Job Responsibilities: Processes the most complex customer orders, inquiries, and complaints covering items or products ordered with deep expertise Maintains ongoing relationships with key customers and commercial staff Utilizes knowledge of products, product availability, sales territories, and individual customers to provide a communication link to customers Records and processes orders and inquiries received by fax, telephone, and electronic mail. Provide pricing, availability, and schedule information within established guidelines. Work with freight forwarders to schedule shipments by ocean vessel to meet customer requirements Provides accurate and timely export fillings LC's and customer documentation Provides pricing, availability, and schedule information within the established guidelines. Researches and obtain a resolution of customer issues. Serves as the communications link between customers and sales staff to assure responsiveness Provides guidance and assistance to new and less experienced staff Our Ashtabula, Ohio Complex, consisting of two plants just south of Lake Erie, is a state of the art manufacturing complex with leading technology and more than 45 years of manufacturing excellence. INEOS Pigments offers a competitive salary with an annual bonus and a comprehensive benefits package, including paid time off, medical, dental, vision, short-term disability, long-term disability with the buy-up option, basic life & AD&D insurance with a buy-up option for self and dependents, 401(k) with company match. EOE M/F/Vet/Disabled Read about "EEO is the Law"
    $28k-36k yearly est. 48d ago
  • Customer Service Rep(03350) - 936 E 2nd St

    Domino's Franchise

    Customer service specialist job in Jamestown, NY

    ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! JOB REQUIREMENTS You must be 16 years of age or older. General Job duties for all store team members Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility approximately daily. Training Orientation and training provided on the job. Communication Skills Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. Additional Information All your information will be kept confidential according to EEO guidelines.
    $30k-39k yearly est. 12d ago
  • Customer Service Associate

    Variety Stores LLC

    Customer service specialist job in Erie, PA

    Job Description As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves. Duties and Responsibilities: • Provides customer engagement in positive and approachable manner. • Assists in maintaining a clean, well-stocked store for customers during their shopping experience. • Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. • Independently stocks shelves and recovers merchandise in the store. • Accurately handles customer funds and processes transactions using the POS system. • Remains constantly aware of customer activity to ensure a safe and secure shopping environment. • Performs all other duties as assigned in order to maintain an effective and profitable store operation. Position Requirements: Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned. Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments. Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accommodation. Availability: Ability to work flexible, full-time schedule or part-time to include days, evenings, weekends and holidays. Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management. Working Conditions • Retail store environment where extended periods of standing are required • Retail store stockroom environment subject to fluctuations in temperature • Frequent lifting and maneuvering of merchandise and displays. • Exposure to dust and extreme temperatures while unloading trailers. • Scheduled work hours may vary, to include evenings and weekends. • Occasional use of ladders required.
    $25k-33k yearly est. 12d ago
  • All Position - Sales, Customer Retentions, Delivery Specialists

    Arona Home Essentials 3.8company rating

    Customer service specialist job in Dunkirk, NY

    Give us a Year - We will give you a Career! At Arona Home Essentials we make it easy to own your success! With a variety of positions and opportunities- we help you make your career what YOU want it to be. Do you like Sales? Do you like Customer Service? Do you like staying busy and on-the-go as a Delivery Driver? Or do you enjoy helping others and being part of a team? If any of these are a "Yes!", then we may have the perfect role for you! Why work for Arona Home Essentials? We create opportunities for you! We make it a point to promote within creating endless growth potential for you! You can work your way to the future you want, we will help you own it! Arona has a long legacy as the leader in the rent to own industry. Arona is built on a foundation of excellence, customer focus, quality products and services and amazing team members! We are currently operating fifty-five stores in Iowa, Nebraska, Illinois, Michigan, Florida, Colorado, Indiana, Kentucky, Missouri, New York, Pennsylvania, and Puerto Rico. Included is a comprehensive benefits package that includes: * How would you like to have Sundays off? Yes, every Sunday we are closed! * Paid time off including vacation, personal days, and holidays * Medical, Dental, Vision, Short Term Disability * Company paid Long-Term Disability and Life Insurance * Employee Assistance Plan * 401k Plan with a company match * Bonus & commission opportunities paid monthly! * Ongoing training and development * A family friendly work environment * Rewards for service Below is a list of our current positions along with a brief explanation of each job. If one, or several of these jobs interest you, we would love to hear from you! General Manager - Direct management of an Arona Home Essentials store with profit and loss responsibility. Asset management, customer growth and maintenance, revenue production, personnel development and inventory control are key result areas of this position. The Big 5 is done daily! Customer Retention Manager/Assistant Manager - Manages the Customer Accounts Department, which is responsible for the renewal payment process. Responsible for achieving company standards on non-renewal closing percentages. Market and Growth Manager - Manage the sales and marketing function in an Arona Home Essentials store. Major emphasis on telephone and floor sales, direct marketing, new customer growth, local social media reach, customer service program and store merchandising. Market and Growth Associate - Responsible for maintaining administrative organization, customer files, and processing customer transactions. Major emphasis on in-store sales, telephone sales, direct marketing, new customer growth and renewal payment processing in the store. Plays key role in the upkeep of the showroom floor as per the first up system. Customer Retention Associate - Assisting the Customer Accounts Department in lease agreement renewal. Delivery Specialist - This position is responsible for merchandise handling such as loading, securing, delivering, setting up, troubleshooting, and demonstrating. Reviewing a lease agreement is also occasionally required. Education and Experience * Must have a high school diploma or equivalent or at least 1 year of working experience Required Skills and Competencies * Must have a valid state driver's license and safe driving record * Must be 18 years of age or older * Bi-lingual is a PLUS! Physical Requirements * Positions routinely require lifting, loading, and "dollying" merchandise over fifty pounds You must have a satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, a valid Driver's License and comply with the Arona Driver Qualification Policy. You must pass a drug screening and criminal background investigation. EEOC Statement Arona Home Essentials s is an Equal Opportunity Employer
    $33k-38k yearly est. 42d ago
  • Customer Service Agent

    Agility Marketing

    Customer service specialist job in Erie, PA

    Agility is continuing to expand and serve as a major force in the contact center industry. Our unique culture of innovation creates an environment where you will continually learn and be challenged to develop your career. Job Description We have immediate openings for Customer Service Agents, Management Trainees and Inside Sales Reps. Apply now at ************************* or stop in at 2323 West 38th Street Monday through Friday 10 to 4. No Phone Calls Please! Additional Information Start a successful career - We're offering paid training, forward-looking opportunities, flexible hours, and a full complement of benefits including 401(k). Apply online at ************************* call our employment hotline at 866-1900, or stop in for a tour and apply on-site at 2323 West 38th Street, Erie, Pa. 16506
    $23k-30k yearly est. 9h ago
  • Customer Service Attendant, Full-time

    Careers Opportunities at AVI Foodsystems

    Customer service specialist job in Erie, PA

    AVI Foodsystems is looking for a friendly and hard-working team member to immediately fill the role of Customer Service Attendant, Full-time. Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday. Duties & Responsibilities: Receive delivery of items such as soft drinks, bakery products, snack items and specialty foods at client locations Fill vending machines to proper inventory levels with items such as soft drinks, pastries and packages foods Place stock on shelves or racks in vending machines or coolers Ensure the refrigeration of all cold food products Oversee the ordering of merchandise and control inventory Collect unsold and stale merchandise Collect money, including coins and bills, from machines Communicate positively with customers by making eye contact and smiling Perform routine maintenance and sanitation of machines Maintain clean vending areas Requirements: Outgoing personality with the skills to promote products Ability to work both independently and as part of a team Excellent organization and time management skills Ability to speak effectively to customers and employees Ability to perform calculations in all units of measure, using whole numbers, common fractions, and decimals Benefits: Flexible schedule with a work/life balance A family culture and atmosphere Competitive compensation Health, dental, vision, and life insurance for full-time team members 401(k) with generous company match Paid vacations and holidays Free meals and snacks/beverages Immense training and growth opportunities We conduct pre-employment drug testing. EOE
    $23k-32k yearly est. 60d+ ago
  • Customer Service Representative

    Channellock 3.5company rating

    Customer service specialist job in Meadville, PA

    Customer Service Representatives are responsible for providing administrative support to customers and the Sales team throughout the sales process. The incumbent will perform accurate data entry transactions, assist in billing, and resolve customer inquiries while providing exceptional levels of customer service. The Customer Service Representative will be integral in reinforcing our reputation for exceptional service. Work Performed: Review and process purchase orders received through various delivery channels daily with a high level of accuracy. Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, discrepancies, returns, and warranties. Identify and address customer needs with a goal of total satisfaction and strengthen relationships. Maintain accurate and up-to-date customer data including billing and physical addresses. Provide resolution to questions about products, pricing, and availability while presenting the value of our product portfolio to customers if availability cannot be met. Communicate with Credit Department regarding orders on credit delay and performance. Review EDI documents including inbound purchase orders, outbound ASNs, and outbound invoices for errors, correct when necessary. Monitor and analyze EDI transactions to identify and resolve errors and maintain standards. Review and process Warranty request emails and phone calls. Process Sales Rep sample requests. Review and process RMA requests. Review email Shortage claims, gather information and send to shipping for processing. Liaison with Sales Reps regarding customer's account and order information. Embrace continuous improvement and identify and recommend improvement opportunities to gain efficiencies and increase service standards. Complete special projects as assigned from time to time. Requirements Job Requirements: High school diploma and 5 years of business experience, preferably in a customer facing role. Strong communication skills, including active listening skills, conflict resolution, and clear articulation. Strong understanding of EDI standards and protocols. Ability to solve problems, alleviate conflicts, and escalate tactfully. Proficient in Microsoft Office suite and Netsuite.
    $30k-33k yearly est. 10d ago
  • Customer Service Rep(02439) - 226 Broad St

    Domino's Franchise

    Customer service specialist job in Conneaut, OH

    Job Description Making Domino's high quality pizzas Food and portion control Hygiene and food safety Food preparation Taking customer orders and up selling General cleaning duties Taking orders over phone and in person Dealing with customer concerns Greeting customers within 10 seconds Up selling Cash handling Keeping the customer area clean Assisting Pizza Makers with toppings and dough
    $28k-36k yearly est. 2d ago

Learn more about customer service specialist jobs

How much does a customer service specialist earn in Erie, PA?

The average customer service specialist in Erie, PA earns between $24,000 and $40,000 annually. This compares to the national average customer service specialist range of $26,000 to $42,000.

Average customer service specialist salary in Erie, PA

$31,000

What are the biggest employers of Customer Service Specialists in Erie, PA?

The biggest employers of Customer Service Specialists in Erie, PA are:
  1. Sherwin-Williams
  2. Truck-Lite
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