Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between customer service specialists and customer service representative managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service specialist and a customer service representative manager. Additionally, a customer service specialist has an average salary of $33,238, which is higher than the $32,048 average annual salary of a customer service representative manager.
The top three skills for a customer service specialist include customer service, strong customer service and cleanliness. The most important skills for a customer service representative manager are PET, payroll, and customer satisfaction.
| Customer Service Specialist | Customer Service Representative Manager | |
| Yearly salary | $33,238 | $32,048 |
| Hourly rate | $15.98 | $15.41 |
| Growth rate | -4% | -4% |
| Number of jobs | 223,323 | 147,039 |
| Job satisfaction | 4 | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 37% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
A customer service representative manager is responsible for ensuring customers' satisfaction by addressing their needs and managing their complaints about goods and services offered by the company. A customer service manager monitors staff performance, trains new customer service staff, implements strategic procedures to assist customers, allocates the department's budget and resources, creates loyalty programs, and sets customer service operations goals. A customer service representative manager must display outstanding communication and leadership skills to oversee daily operations and maintain a good reputation for the company.
Customer service specialists and customer service representative managers have different pay scales, as shown below.
| Customer Service Specialist | Customer Service Representative Manager | |
| Average salary | $33,238 | $32,048 |
| Salary range | Between $26,000 And $42,000 | Between $25,000 And $41,000 |
| Highest paying City | Boston, MA | San Jose, CA |
| Highest paying state | Massachusetts | California |
| Best paying company | Dell | First Book |
| Best paying industry | Finance | Finance |
There are a few differences between a customer service specialist and a customer service representative manager in terms of educational background:
| Customer Service Specialist | Customer Service Representative Manager | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service specialists' and customer service representative managers' demographics:
| Customer Service Specialist | Customer Service Representative Manager | |
| Average age | 40 | 40 |
| Gender ratio | Male, 32.0% Female, 68.0% | Male, 34.8% Female, 65.2% |
| Race ratio | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 20.0% Asian, 6.8% White, 55.6% American Indian and Alaska Native, 0.7% | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.2% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |