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The differences between customer service specialists and member service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service specialist and a member service specialist. Additionally, a member service specialist has an average salary of $33,769, which is higher than the $33,238 average annual salary of a customer service specialist.
The top three skills for a customer service specialist include customer service, strong customer service and cleanliness. The most important skills for a member service specialist are POS, account maintenance, and quality customer service.
| Customer Service Specialist | Member Service Specialist | |
| Yearly salary | $33,238 | $33,769 |
| Hourly rate | $15.98 | $16.24 |
| Growth rate | -4% | -4% |
| Number of jobs | 223,323 | 212,512 |
| Job satisfaction | 4 | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
A member service representative is responsible for providing service and support to customers of membership-based organizations. You will be responding to inquiries, requests, and complaints, investigating and resolving customer complaints and concerns, and providing information and ongoing education to members about company benefits, and policies, and procedures. Additionally, you will be responsible for processing and auditing transactions, including purchases, deposits, withdrawals, and payments. You are also expected to cross-sell products or services to meet the needs of other members.
Customer service specialists and member service specialists have different pay scales, as shown below.
| Customer Service Specialist | Member Service Specialist | |
| Average salary | $33,238 | $33,769 |
| Salary range | Between $26,000 And $42,000 | Between $26,000 And $42,000 |
| Highest paying City | Boston, MA | New York, NY |
| Highest paying state | Massachusetts | New York |
| Best paying company | Dell | Digital Federal Credit Union |
| Best paying industry | Finance | Finance |
There are a few differences between a customer service specialist and a member service specialist in terms of educational background:
| Customer Service Specialist | Member Service Specialist | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service specialists' and member service specialists' demographics:
| Customer Service Specialist | Member Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 32.0% Female, 68.0% | Male, 28.3% Female, 71.7% |
| Race ratio | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 20.0% Asian, 6.8% White, 55.6% American Indian and Alaska Native, 0.7% | Black or African American, 11.1% Unknown, 5.6% Hispanic or Latino, 22.7% Asian, 7.0% White, 52.8% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |