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The differences between customer service team managers and customer account managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service team manager and a customer account manager. Additionally, a customer account manager has an average salary of $45,951, which is higher than the $37,896 average annual salary of a customer service team manager.
The top three skills for a customer service team manager include training programs, customer support and technical support. The most important skills for a customer account manager are customer service, customer accounts, and CRM.
| Customer Service Team Manager | Customer Account Manager | |
| Yearly salary | $37,896 | $45,951 |
| Hourly rate | $18.22 | $22.09 |
| Growth rate | 6% | 8% |
| Number of jobs | 80,343 | 110,138 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 56% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer service team manager oversees the daily operations of a customer service team, ensuring efficiency and client satisfaction. They are in charge of setting objectives and guidelines, managing employee schedules, delegating responsibilities, training new team members, reviewing daily records, coordinating with supervisors, solving issues and concerns, and assisting team members as necessary. Moreover, as a customer service team manager, it is essential to empower the team to reach goals and enforce company policies and standards.
Customer Account Managers are employees who specialize in keeping good, professional relationships with the company's clients. They are assigned specific customers and key clients to manage. Customer account managers are in charge of maintaining the customers' loyalty. As such, customer account managers are expected to provide first-class service to their customers. This includes providing them special promotions related to the company's services, keeping special communication lines for client concerns, and expediting client requests. They ensure that their customers receive their product or service requests on time and in good condition.
Customer service team managers and customer account managers have different pay scales, as shown below.
| Customer Service Team Manager | Customer Account Manager | |
| Average salary | $37,896 | $45,951 |
| Salary range | Between $21,000 And $66,000 | Between $29,000 And $72,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | Alaska |
| Best paying company | - | Mouser Electronics |
| Best paying industry | - | Technology |
There are a few differences between a customer service team manager and a customer account manager in terms of educational background:
| Customer Service Team Manager | Customer Account Manager | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 56% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer service team managers' and customer account managers' demographics:
| Customer Service Team Manager | Customer Account Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 47.6% Female, 52.4% | Male, 59.4% Female, 40.6% |
| Race ratio | Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.5% American Indian and Alaska Native, 0.6% | Black or African American, 10.9% Unknown, 4.7% Hispanic or Latino, 17.7% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |