Customer service team manager vs customer care manager

The differences between customer service team managers and customer care managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service team manager and a customer care manager. Additionally, a customer care manager has an average salary of $41,181, which is higher than the $37,896 average annual salary of a customer service team manager.

The top three skills for a customer service team manager include training programs, customer support and technical support. The most important skills for a customer care manager are patients, home health, and social work.

Customer service team manager vs customer care manager overview

	Customer Service Team Manager	Customer Care Manager
Yearly salary	$37,896	$41,181
Hourly rate	$18.22	$19.80
Growth rate	6%	8%
Number of jobs	80,343	129,140
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 59%
Average age	47	47
Years of experience	6	6

What does a customer service team manager do?

A customer service team manager oversees the daily operations of a customer service team, ensuring efficiency and client satisfaction. They are in charge of setting objectives and guidelines, managing employee schedules, delegating responsibilities, training new team members, reviewing daily records, coordinating with supervisors, solving issues and concerns, and assisting team members as necessary. Moreover, as a customer service team manager, it is essential to empower the team to reach goals and enforce company policies and standards.

What does a customer care manager do?

A customer care manager is primarily in charge of the customer care team that ensures that all clients are satisfied with a company's products and services. Moreover, a customer care manager's responsibilities typically revolve around conducting assessments of employee performances, resolving complex issues and concerns, managing schedules, delegating tasks, and producing progress reports and presentations. There are also instances when one must respond to calls and correspondence and report to supervisors. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals while implementing the company's policies and regulations.

Customer service team manager vs customer care manager salary

Customer service team managers and customer care managers have different pay scales, as shown below.

	Customer Service Team Manager	Customer Care Manager
Average salary	$37,896	$41,181
Salary range	Between $21,000 And $66,000	Between $28,000 And $59,000
Highest paying City	-	Olympia, WA
Highest paying state	-	Washington
Best paying company	-	Adobe
Best paying industry	-	Telecommunication

Differences between customer service team manager and customer care manager education

There are a few differences between a customer service team manager and a customer care manager in terms of educational background:

	Customer Service Team Manager	Customer Care Manager
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 59%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Customer service team manager vs customer care manager demographics

Here are the differences between customer service team managers' and customer care managers' demographics:

	Customer Service Team Manager	Customer Care Manager
Average age	47	47
Gender ratio	Male, 47.6% Female, 52.4%	Male, 38.1% Female, 61.9%
Race ratio	Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.5% American Indian and Alaska Native, 0.6%	Black or African American, 10.3% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.7% White, 60.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between customer service team manager and customer care manager duties and responsibilities

Customer service team manager example responsibilities.

Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.
Analyze QA data to identify trends, compile and present audit results and recommendations to regional/operational leadership.
Liaise between commanders and UAV operators in a tactical command center; decipher needs of leadership and communicate to individual operators.
Train CSRs struggling with company procedures and contribute to significant improvements in their performance.

Customer care manager example responsibilities.

Create and manage department documentation to meet ISO and FDA regulations.
Manage and complete projects that are assigned to the CSM group.
Plan, organize and manage all Medicare and Medicaid call center activities.
Manage relationships with vendors including, vendor selection, contract negotiations, escalations and SLA oversight and remediation.
Lead the redesign of IVR functionality leading to $700K in annual savings and less than a year ROI.
Manage customer communication, RMA program, key supplier performance audits and quarterly QBRs, and internal audits with major accounts.

Customer service team manager vs customer care manager skills

Common customer service team manager skills

Training Programs, 10%
Customer Support, 9%
Technical Support, 6%
Quality Standards, 6%
Customer Inquiries, 6%
Career Development, 5%

Common customer care manager skills

Patients, 16%
Home Health, 12%
Social Work, 11%
Community Resources, 8%
Discharge Planning, 6%
Data Entry, 4%

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Office and Administrative Industry
Customer Service Team Manager
Customer Service Team Manager vs Customer Care Manager

Updated January 8, 2025

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