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The differences between customer service team managers and customer relations managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a customer service team manager, becoming a customer relations manager takes usually requires 2-4 years. Additionally, a customer relations manager has an average salary of $66,782, which is higher than the $37,896 average annual salary of a customer service team manager.
The top three skills for a customer service team manager include training programs, customer support and technical support. The most important skills for a customer relations manager are customer issues, customer relations, and customer satisfaction.
| Customer Service Team Manager | Customer Relations Manager | |
| Yearly salary | $37,896 | $66,782 |
| Hourly rate | $18.22 | $32.11 |
| Growth rate | 6% | 8% |
| Number of jobs | 80,343 | 61,089 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 57% |
| Average age | 47 | 42 |
| Years of experience | 6 | 4 |
A customer service team manager oversees the daily operations of a customer service team, ensuring efficiency and client satisfaction. They are in charge of setting objectives and guidelines, managing employee schedules, delegating responsibilities, training new team members, reviewing daily records, coordinating with supervisors, solving issues and concerns, and assisting team members as necessary. Moreover, as a customer service team manager, it is essential to empower the team to reach goals and enforce company policies and standards.
Customer relations managers focus on maintaining close connections with customers. It is done through marketing strategies that will continue to engage customers daily. Constant communication creates a closeness with customers and, in the end, solidifies trust and confidence in the company's products and services. The role of the customer relations manager is crucial for maintaining a solid customer base for the company. A customer relations manager must have good communication and interpersonal skills.
Customer service team managers and customer relations managers have different pay scales, as shown below.
| Customer Service Team Manager | Customer Relations Manager | |
| Average salary | $37,896 | $66,782 |
| Salary range | Between $21,000 And $66,000 | Between $42,000 And $104,000 |
| Highest paying City | - | Pleasanton, CA |
| Highest paying state | - | Nevada |
| Best paying company | - | Amazon |
| Best paying industry | - | Automotive |
There are a few differences between a customer service team manager and a customer relations manager in terms of educational background:
| Customer Service Team Manager | Customer Relations Manager | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 57% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer service team managers' and customer relations managers' demographics:
| Customer Service Team Manager | Customer Relations Manager | |
| Average age | 47 | 42 |
| Gender ratio | Male, 47.6% Female, 52.4% | Male, 38.2% Female, 61.8% |
| Race ratio | Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.5% American Indian and Alaska Native, 0.6% | Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 8% | 16% |