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The differences between customer service team managers and customer service directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service team manager and a customer service director. Additionally, a customer service director has an average salary of $134,962, which is higher than the $37,896 average annual salary of a customer service team manager.
The top three skills for a customer service team manager include training programs, customer support and technical support. The most important skills for a customer service director are customer satisfaction, customer support, and continuous improvement.
| Customer Service Team Manager | Customer Service Director | |
| Yearly salary | $37,896 | $134,962 |
| Hourly rate | $18.22 | $64.89 |
| Growth rate | 6% | 6% |
| Number of jobs | 80,343 | 158,016 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 69% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer service team manager oversees the daily operations of a customer service team, ensuring efficiency and client satisfaction. They are in charge of setting objectives and guidelines, managing employee schedules, delegating responsibilities, training new team members, reviewing daily records, coordinating with supervisors, solving issues and concerns, and assisting team members as necessary. Moreover, as a customer service team manager, it is essential to empower the team to reach goals and enforce company policies and standards.
A customer service director is primarily in charge of spearheading and overseeing the efforts in customer service operations. It is their duty to establish goals and guidelines that will usher the workforce in building strong and positive relationships with clients, develop strategies to optimize procedures, identify the strengths and weaknesses of current processes, implement solutions, and conduct research to find new business and client opportunities. Furthermore, as a director, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.
Customer service team managers and customer service directors have different pay scales, as shown below.
| Customer Service Team Manager | Customer Service Director | |
| Average salary | $37,896 | $134,962 |
| Salary range | Between $21,000 And $66,000 | Between $94,000 And $191,000 |
| Highest paying City | - | Olympia, WA |
| Highest paying state | - | Washington |
| Best paying company | - | VMware |
| Best paying industry | - | Health Care |
There are a few differences between a customer service team manager and a customer service director in terms of educational background:
| Customer Service Team Manager | Customer Service Director | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 69% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer service team managers' and customer service directors' demographics:
| Customer Service Team Manager | Customer Service Director | |
| Average age | 47 | 47 |
| Gender ratio | Male, 47.6% Female, 52.4% | Male, 55.0% Female, 45.0% |
| Race ratio | Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.5% American Indian and Alaska Native, 0.6% | Black or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.9% White, 60.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |