Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between customer service team managers and customer service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service team manager and a customer service manager. Additionally, a customer service manager has an average salary of $61,487, which is higher than the $37,896 average annual salary of a customer service team manager.
The top three skills for a customer service team manager include training programs, customer support and technical support. The most important skills for a customer service manager are strong customer service, payroll, and customer satisfaction.
| Customer Service Team Manager | Customer Service Manager | |
| Yearly salary | $37,896 | $61,487 |
| Hourly rate | $18.22 | $29.56 |
| Growth rate | 6% | 6% |
| Number of jobs | 80,343 | 313,110 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 46% |
| Average age | 47 | 44 |
| Years of experience | 6 | 6 |
A customer service team manager oversees the daily operations of a customer service team, ensuring efficiency and client satisfaction. They are in charge of setting objectives and guidelines, managing employee schedules, delegating responsibilities, training new team members, reviewing daily records, coordinating with supervisors, solving issues and concerns, and assisting team members as necessary. Moreover, as a customer service team manager, it is essential to empower the team to reach goals and enforce company policies and standards.
Customer service managers are in charge of overseeing a group of customer service associates. They ensure that key metrics are met by the employees. These metrics usually include average handling time and customer satisfaction ratings. They also give coaching to employees who might need additional guidance in reaching team goals. Customer service managers are expected to have had experience on the operations floor to balance their role as a strategic leader and a people manager. They should have customer service skills, decision-making skills, and communication skills.
Customer service team managers and customer service managers have different pay scales, as shown below.
| Customer Service Team Manager | Customer Service Manager | |
| Average salary | $37,896 | $61,487 |
| Salary range | Between $21,000 And $66,000 | Between $35,000 And $105,000 |
| Highest paying City | - | Washington, DC |
| Highest paying state | - | New Jersey |
| Best paying company | - | KLA |
| Best paying industry | - | Manufacturing |
There are a few differences between a customer service team manager and a customer service manager in terms of educational background:
| Customer Service Team Manager | Customer Service Manager | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | University of Pennsylvania |
Here are the differences between customer service team managers' and customer service managers' demographics:
| Customer Service Team Manager | Customer Service Manager | |
| Average age | 47 | 44 |
| Gender ratio | Male, 47.6% Female, 52.4% | Male, 37.0% Female, 63.0% |
| Race ratio | Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.5% American Indian and Alaska Native, 0.6% | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 8% | 10% |