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The differences between customer service team managers and customer service senior associates can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a customer service team manager, becoming a customer service senior associate takes usually requires 6-12 months. Additionally, a customer service senior associate has an average salary of $45,025, which is higher than the $37,896 average annual salary of a customer service team manager.
The top three skills for a customer service team manager include training programs, customer support and technical support. The most important skills for a customer service senior associate are data entry, customer service associates, and customer inquiries.
A customer service team manager oversees the daily operations of a customer service team, ensuring efficiency and client satisfaction. They are in charge of setting objectives and guidelines, managing employee schedules, delegating responsibilities, training new team members, reviewing daily records, coordinating with supervisors, solving issues and concerns, and assisting team members as necessary. Moreover, as a customer service team manager, it is essential to empower the team to reach goals and enforce company policies and standards.
A customer service senior associate provides support and assistance to clients through calls, correspondence, or face-to-face interactions. They are responsible for responding to inquiries, discussing product or service specifications, helping them understand procedures, providing step-by-step instructions, or referring other services when necessary. They also maintain logs of all transactions and report to managers regularly. Additionally, as a customer service senior associate, it is essential to empower and serve as a mentor to junior associates in reaching team objectives while promoting company policies and standards.
Customer service team managers and customer service senior associates have different pay scales, as shown below.
| Customer Service Team Manager | Customer Service Senior Associate | |
| Average salary | $37,896 | $45,025 |
| Salary range | Between $21,000 And $66,000 | Between $21,000 And $95,000 |
| Highest paying City | - | Washington, DC |
| Highest paying state | - | Maryland |
| Best paying company | - | Nebraska Medicine |
| Best paying industry | - | - |
There are a few differences between a customer service team manager and a customer service senior associate in terms of educational background:
| Customer Service Team Manager | Customer Service Senior Associate | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | - |
Here are the differences between customer service team managers' and customer service senior associates' demographics:
| Customer Service Team Manager | Customer Service Senior Associate | |
| Average age | 47 | 40 |
| Gender ratio | Male, 47.6% Female, 52.4% | Male, 34.0% Female, 66.0% |
| Race ratio | Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.5% American Indian and Alaska Native, 0.6% | Black or African American, 10.8% Unknown, 5.3% Hispanic or Latino, 19.0% Asian, 7.8% White, 56.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 7% |