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The differences between customer solutions managers and guest services managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer solutions manager and a guest services manager. Additionally, a customer solutions manager has an average salary of $107,422, which is higher than the $46,930 average annual salary of a guest services manager.
The top three skills for a customer solutions manager include customer service, customer solutions and project management. The most important skills for a guest services manager are reservations, excellent guest, and front desk operations.
| Customer Solutions Manager | Guest Services Manager | |
| Yearly salary | $107,422 | $46,930 |
| Hourly rate | $51.65 | $22.56 |
| Growth rate | 5% | 6% |
| Number of jobs | 101,862 | 105,188 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 58% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Customer Solutions Managers oversee the team in charge of customer concerns. They manage employees who take calls and address customer feedback and concerns. They create spiels for customer service representatives. They train their employees to ensure that the employees can mitigate customer concerns. Customer Solutions Managers analyze reports on common issues customers may encounter. They include the usual problems as well as the feedback that they receive. They use these reports to identify new ways to address challenges. They create solutions to ensure that there would be fewer complaints from customers.
A guest services manager is responsible for managing guest needs and front desk operations, ensuring the highest customer satisfaction. Guest services managers monitor staff performance, develop strategies and services to maximize productivity, and drive more revenues and profitability. They also resolve guests' complaints, providing service replacements or payment refunds as needed. They ensure the safety and security of all the facilities and amenities, including inventories and stock supplies' adequacy. A guest services manager must have excellent communication and leadership skills to handle operations efficiently.
Customer solutions managers and guest services managers have different pay scales, as shown below.
| Customer Solutions Manager | Guest Services Manager | |
| Average salary | $107,422 | $46,930 |
| Salary range | Between $71,000 And $161,000 | Between $34,000 And $63,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | California | New York |
| Best paying company | InterContinental Hotels Group Resources, Inc. | |
| Best paying industry | Technology | Hospitality |
There are a few differences between a customer solutions manager and a guest services manager in terms of educational background:
| Customer Solutions Manager | Guest Services Manager | |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | Cornell University |
Here are the differences between customer solutions managers' and guest services managers' demographics:
| Customer Solutions Manager | Guest Services Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 66.1% Female, 33.9% | Male, 44.0% Female, 56.0% |
| Race ratio | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 16.9% Asian, 5.7% White, 62.0% American Indian and Alaska Native, 0.7% | Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 18.2% Asian, 5.2% White, 61.1% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |