Customer specialist vs customer relations coordinator

The differences between customer specialists and customer relations coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer specialist and a customer relations coordinator. Additionally, a customer specialist has an average salary of $38,371, which is higher than the $37,953 average annual salary of a customer relations coordinator.

The top three skills for a customer specialist include customer transactions, client facing and phone calls. The most important skills for a customer relations coordinator are customer service, customer relations, and customer satisfaction.

Customer specialist vs customer relations coordinator overview

	Customer Specialist	Customer Relations Coordinator
Yearly salary	$38,371	$37,953
Hourly rate	$18.45	$18.25
Growth rate	-4%	-4%
Number of jobs	202,965	177,951
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	12	12

What does a customer specialist do?

A customer specialist is responsible for assisting customers with their needs and concerns about the products and services offered by the company, addressing their inquiries timely and accurately. Customer specialists evaluate the customers' issues and provide immediate solutions through remote communication. In some cases, a customer specialist may send technical staff to the customer's location for problems that cannot be resolved over the phone or e-mail. They also take orders from the customers, process their payments, and explain the features and functions of the product.

What does a customer relations coordinator do?

A customer relations coordinator oversees a company's customer service programs, ensuring clients receive optimal support and service. They conduct market research and analysis, study client feedback, organize customer loyalty incentives, coordinate customer service teams, establish programs, supervise staff performance, and solve issues and concerns when any arise. They may also communicate directly with clients to assist them by answering inquiries, solving problems and concerns, issuing refunds or product replacements, offering discounts, and promoting products or services.

Customer specialist vs customer relations coordinator salary

Customer specialists and customer relations coordinators have different pay scales, as shown below.

	Customer Specialist	Customer Relations Coordinator
Average salary	$38,371	$37,953
Salary range	Between $22,000 And $66,000	Between $27,000 And $52,000
Highest paying City	New York, NY	Oakland, CA
Highest paying state	New York	Alaska
Best paying company	AbbVie	World Fuel Services
Best paying industry	-	Automotive

Differences between customer specialist and customer relations coordinator education

There are a few differences between a customer specialist and a customer relations coordinator in terms of educational background:

	Customer Specialist	Customer Relations Coordinator
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Customer specialist vs customer relations coordinator demographics

Here are the differences between customer specialists' and customer relations coordinators' demographics:

	Customer Specialist	Customer Relations Coordinator
Average age	40	40
Gender ratio	Male, 42.5% Female, 57.5%	Male, 34.1% Female, 65.9%
Race ratio	Black or African American, 11.1% Unknown, 5.5% Hispanic or Latino, 19.9% Asian, 7.5% White, 55.3% American Indian and Alaska Native, 0.7%	Black or African American, 11.0% Unknown, 5.7% Hispanic or Latino, 20.8% Asian, 6.9% White, 54.8% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between customer specialist and customer relations coordinator duties and responsibilities

Customer specialist example responsibilities.

Create powerpoint presentations as well as presented.
Used a CRM tool effectively to track all customer interactions and setup follow up.
Identify or create customer wants and needs and offer solutions/benefits to upsell new or additional services.
Install, remove, rearrange, program, test, troubleshoot and maintain fiber and copper network services.
Process all new patient referrals as assigned and verifying that all the necessary requirements are meet according to Medicare s guidelines.
Prepare and process documents and correspondence for Medicare audit.

Customer relations coordinator example responsibilities.

Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Cash handling and POS experience.
Cash handling, knowledge of basic POS system
Possess knowledge of multiple technical applications, ability to troubleshoot, identify root cause issues and escalate to SME.
Diagnose, troubleshoot and resolve a range of connectivity issues with residential services for internet, cable and telephone services.
Produce proposals, PowerPoint presentations, correspondence, and finalize documents.

Customer specialist vs customer relations coordinator skills

Common customer specialist skills

Customer Transactions, 11%
Client Facing, 8%
Phone Calls, 7%
Customer Loyalty, 6%
Related Training, 6%
Customer Service, 5%

Common customer relations coordinator skills

Customer Service, 24%
Customer Relations, 13%
Customer Satisfaction, 5%
Customer Complaints, 5%
Credit Card Payments, 4%
Inbound Calls, 3%

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Office and Administrative Industry
Customer Specialist
Customer Specialist vs Customer Relations Coordinator

Updated January 8, 2025

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