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Customer specialist vs customer retention specialist

The differences between customer specialists and customer retention specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer specialist and a customer retention specialist. Additionally, a customer specialist has an average salary of $38,371, which is higher than the $33,422 average annual salary of a customer retention specialist.

The top three skills for a customer specialist include customer transactions, client facing and phone calls. The most important skills for a customer retention specialist are customer service, inbound calls, and outbound calls.

Customer specialist vs customer retention specialist overview

Customer SpecialistCustomer Retention Specialist
Yearly salary$38,371$33,422
Hourly rate$18.45$16.07
Growth rate-4%-4%
Number of jobs202,965204,538
Job satisfaction--
Most common degreeBachelor's Degree, 54%Bachelor's Degree, 40%
Average age4040
Years of experience1212

Customer specialist vs customer retention specialist salary

Customer specialists and customer retention specialists have different pay scales, as shown below.

Customer SpecialistCustomer Retention Specialist
Average salary$38,371$33,422
Salary rangeBetween $22,000 And $66,000Between $26,000 And $42,000
Highest paying CityNew York, NY-
Highest paying stateNew York-
Best paying companyAbbVie-
Best paying industry--

Differences between customer specialist and customer retention specialist education

There are a few differences between a customer specialist and a customer retention specialist in terms of educational background:

Customer SpecialistCustomer Retention Specialist
Most common degreeBachelor's Degree, 54%Bachelor's Degree, 40%
Most common majorBusinessBusiness
Most common college--

Customer specialist vs customer retention specialist demographics

Here are the differences between customer specialists' and customer retention specialists' demographics:

Customer SpecialistCustomer Retention Specialist
Average age4040
Gender ratioMale, 42.5% Female, 57.5%Male, 42.4% Female, 57.6%
Race ratioBlack or African American, 11.1% Unknown, 5.5% Hispanic or Latino, 19.9% Asian, 7.5% White, 55.3% American Indian and Alaska Native, 0.7%Black or African American, 11.1% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 6.3% White, 56.8% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between customer specialist and customer retention specialist duties and responsibilities

Customer specialist example responsibilities.

  • Create powerpoint presentations as well as presented.
  • Used a CRM tool effectively to track all customer interactions and setup follow up.
  • Identify or create customer wants and needs and offer solutions/benefits to upsell new or additional services.
  • Install, remove, rearrange, program, test, troubleshoot and maintain fiber and copper network services.
  • Process all new patient referrals as assigned and verifying that all the necessary requirements are meet according to Medicare s guidelines.
  • Prepare and process documents and correspondence for Medicare audit.
    • Show more

Customer retention specialist example responsibilities.

  • Prepare proposals and analysis for county Medicaid facilitators to educate regarding available manage care programs.
  • Demonstrate superb organizational and multitasking abilities
  • Demonstrate superb organizational and multitasking abilities

Customer specialist vs customer retention specialist skills

Common customer specialist skills
  • Customer Transactions, 11%
  • Client Facing, 8%
  • Phone Calls, 7%
  • Customer Loyalty, 6%
  • Related Training, 6%
  • Customer Service, 5%
Common customer retention specialist skills
  • Customer Service, 20%
  • Inbound Calls, 12%
  • Outbound Calls, 9%
  • Customer Satisfaction, 5%
  • Customer Complaints, 5%
  • Customer Accounts, 5%

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Updated January 8, 2025

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