Customer specialist vs customer sales representative

Differences between customer specialist and customer sales representative duties and responsibilities

Customer specialist example responsibilities.

• Create powerpoint presentations as well as presented.
• Used a CRM tool effectively to track all customer interactions and setup follow up.
• Identify or create customer wants and needs and offer solutions/benefits to upsell new or additional services.
• Install, remove, rearrange, program, test, troubleshoot and maintain fiber and copper network services.
• Process all new patient referrals as assigned and verifying that all the necessary requirements are meet according to Medicare s guidelines.
• Prepare and process documents and correspondence for Medicare audit.
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Customer sales representative example responsibilities.

• Manage call center productivity levels by maintaining CSR schedule adherence.
• Help customers if internet are running slow, if phone are not working, and also help to troubleshoot with them.
• Practice good housekeeping methods and overall cleanliness.
• Maintain cleanliness and organization of inventory within the assigned department.
• Require to troubleshoot products and instruct customers on their proper use/warranty/options.
• Work closely with sales director on scheduling, motivation of representations and setting up promotional events.
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