Customer specialist vs director, customer support services

The differences between customer specialists and directors, customer support services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer specialist and a director, customer support services. Additionally, a customer specialist has an average salary of $38,371, which is higher than the $33,902 average annual salary of a director, customer support services.

The top three skills for a customer specialist include customer transactions, client facing and phone calls. The most important skills for a director, customer support services are sales support, customer support, and data entry.

Customer specialist vs director, customer support services overview

	Customer Specialist	Director, Customer Support Services
Yearly salary	$38,371	$33,902
Hourly rate	$18.45	$16.30
Growth rate	-4%	-4%
Number of jobs	202,965	296,739
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 54%
Average age	40	40
Years of experience	12	12

What does a customer specialist do?

A customer specialist is responsible for assisting customers with their needs and concerns about the products and services offered by the company, addressing their inquiries timely and accurately. Customer specialists evaluate the customers' issues and provide immediate solutions through remote communication. In some cases, a customer specialist may send technical staff to the customer's location for problems that cannot be resolved over the phone or e-mail. They also take orders from the customers, process their payments, and explain the features and functions of the product.

What does a director, customer support services do?

A director of customer support services leads the initiatives put into developing a company's customer support operations, aiming for efficiency and client satisfaction. Their job entails conducting extensive research to enhance positive customer relationships, setting goals and guidelines, establishing customer loyalty programs, and overseeing the recruitment and hiring procedures. Other responsibilities include reviewing regular reports and consumer feedback, and conducting assessments to ensure customers receive optimal services. Moreover, as a director, they have the responsibility to develop strategic plans to optimize operations and implement company policies and regulations.

Customer specialist vs director, customer support services salary

Customer specialists and directors, customer support services have different pay scales, as shown below.

	Customer Specialist	Director, Customer Support Services
Average salary	$38,371	$33,902
Salary range	Between $22,000 And $66,000	Between $24,000 And $46,000
Highest paying City	New York, NY	San Diego, CA
Highest paying state	New York	New Jersey
Best paying company	AbbVie	Oracle
Best paying industry	-	Manufacturing

Differences between customer specialist and director, customer support services education

There are a few differences between a customer specialist and a director, customer support services in terms of educational background:

	Customer Specialist	Director, Customer Support Services
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 54%
Most common major	Business	Business
Most common college	-	-

Customer specialist vs director, customer support services demographics

Here are the differences between customer specialists' and directors, customer support services' demographics:

	Customer Specialist	Director, Customer Support Services
Average age	40	40
Gender ratio	Male, 42.5% Female, 57.5%	Male, 43.0% Female, 57.0%
Race ratio	Black or African American, 11.1% Unknown, 5.5% Hispanic or Latino, 19.9% Asian, 7.5% White, 55.3% American Indian and Alaska Native, 0.7%	Black or African American, 12.4% Unknown, 5.6% Hispanic or Latino, 21.9% Asian, 6.9% White, 52.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer specialist and director, customer support services duties and responsibilities

Customer specialist example responsibilities.

Create powerpoint presentations as well as presented.
Used a CRM tool effectively to track all customer interactions and setup follow up.
Identify or create customer wants and needs and offer solutions/benefits to upsell new or additional services.
Install, remove, rearrange, program, test, troubleshoot and maintain fiber and copper network services.
Process all new patient referrals as assigned and verifying that all the necessary requirements are meet according to Medicare s guidelines.
Prepare and process documents and correspondence for Medicare audit.

Director, customer support services example responsibilities.

Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
Assist customers with making appointments, purchasing electrical equipment and tinting windows when need.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Customer specialist vs director, customer support services skills

Common customer specialist skills

Customer Transactions, 11%
Client Facing, 8%
Phone Calls, 7%
Customer Loyalty, 6%
Related Training, 6%
Customer Service, 5%

Common director, customer support services skills

Sales Support, 29%
Customer Support, 8%
Data Entry, 8%
Cash Handling, 6%
Inbound Calls, 4%
Customer Inquiries, 3%

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Customer Specialist
Customer Specialist vs Director, Customer Support Services

Updated January 8, 2025

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