Customer support executive vs customer retention specialist

The differences between customer support executives and customer retention specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer support executive and a customer retention specialist. Additionally, a customer support executive has an average salary of $47,385, which is higher than the $33,422 average annual salary of a customer retention specialist.

The top three skills for a customer support executive include customer support, customer satisfaction and post sales. The most important skills for a customer retention specialist are customer service, inbound calls, and outbound calls.

Customer support executive vs customer retention specialist overview

	Customer Support Executive	Customer Retention Specialist
Yearly salary	$47,385	$33,422
Hourly rate	$22.78	$16.07
Growth rate	-4%	-4%
Number of jobs	203,630	204,538
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 40%
Average age	40	40
Years of experience	12	12

Customer support executive vs customer retention specialist salary

Customer support executives and customer retention specialists have different pay scales, as shown below.

	Customer Support Executive	Customer Retention Specialist
Average salary	$47,385	$33,422
Salary range	Between $23,000 And $95,000	Between $26,000 And $42,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between customer support executive and customer retention specialist education

There are a few differences between a customer support executive and a customer retention specialist in terms of educational background:

	Customer Support Executive	Customer Retention Specialist
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 40%
Most common major	Business	Business
Most common college	-	-

Customer support executive vs customer retention specialist demographics

Here are the differences between customer support executives' and customer retention specialists' demographics:

	Customer Support Executive	Customer Retention Specialist
Average age	40	40
Gender ratio	Male, 48.5% Female, 51.5%	Male, 42.4% Female, 57.6%
Race ratio	Black or African American, 13.1% Unknown, 5.7% Hispanic or Latino, 17.4% Asian, 7.4% White, 55.7% American Indian and Alaska Native, 0.7%	Black or African American, 11.1% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 6.3% White, 56.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer support executive and customer retention specialist duties and responsibilities

Customer support executive example responsibilities.

Manage high volume weekly consultant payroll using PeopleSoft.
Support an inventory logistics application develop by the company and used by various companies to track inventory in warehouses.
Access electronic and paper cataloging systems to look up product information and availability.

Customer retention specialist example responsibilities.

Prepare proposals and analysis for county Medicaid facilitators to educate regarding available manage care programs.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Customer support executive vs customer retention specialist skills

Common customer support executive skills

Customer Support, 29%
Customer Satisfaction, 27%
Post Sales, 9%
Customer Calls, 7%
Customer Issues, 4%
Windows, 4%

Common customer retention specialist skills

Customer Service, 20%
Inbound Calls, 12%
Outbound Calls, 9%
Customer Satisfaction, 5%
Customer Complaints, 5%
Customer Accounts, 5%

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Office and Administrative Industry
Customer Support Executive
Customer Support Executive vs Customer Retention Specialist

Updated January 8, 2025

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