Customer support executive vs customer sales representative

The differences between customer support executives and customer sales representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer support executive and a customer sales representative. Additionally, a customer support executive has an average salary of $47,385, which is higher than the $38,744 average annual salary of a customer sales representative.

The top three skills for a customer support executive include customer support, customer satisfaction and post sales. The most important skills for a customer sales representative are customer service, product knowledge, and customer sales.

Customer support executive vs customer sales representative overview

	Customer Support Executive	Customer Sales Representative
Yearly salary	$47,385	$38,744
Hourly rate	$22.78	$18.63
Growth rate	-4%	-4%
Number of jobs	203,630	303,801
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

Customer support executive vs customer sales representative salary

Customer support executives and customer sales representatives have different pay scales, as shown below.

	Customer Support Executive	Customer Sales Representative
Average salary	$47,385	$38,744
Salary range	Between $23,000 And $95,000	Between $27,000 And $54,000
Highest paying City	-	Santa Rosa, CA
Highest paying state	-	Hawaii
Best paying company	-	Merck
Best paying industry	-	Finance

Differences between customer support executive and customer sales representative education

There are a few differences between a customer support executive and a customer sales representative in terms of educational background:

	Customer Support Executive	Customer Sales Representative
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Customer support executive vs customer sales representative demographics

Here are the differences between customer support executives' and customer sales representatives' demographics:

	Customer Support Executive	Customer Sales Representative
Average age	40	40
Gender ratio	Male, 48.5% Female, 51.5%	Male, 44.9% Female, 55.1%
Race ratio	Black or African American, 13.1% Unknown, 5.7% Hispanic or Latino, 17.4% Asian, 7.4% White, 55.7% American Indian and Alaska Native, 0.7%	Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer support executive and customer sales representative duties and responsibilities

Customer support executive example responsibilities.

Manage high volume weekly consultant payroll using PeopleSoft.
Support an inventory logistics application develop by the company and used by various companies to track inventory in warehouses.
Access electronic and paper cataloging systems to look up product information and availability.

Customer sales representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Help customers if internet are running slow, if phone are not working, and also help to troubleshoot with them.
Practice good housekeeping methods and overall cleanliness.
Maintain cleanliness and organization of inventory within the assigned department.
Require to troubleshoot products and instruct customers on their proper use/warranty/options.
Work closely with sales director on scheduling, motivation of representations and setting up promotional events.

Customer support executive vs customer sales representative skills

Common customer support executive skills

Customer Support, 29%
Customer Satisfaction, 27%
Post Sales, 9%
Customer Calls, 7%
Customer Issues, 4%
Windows, 4%

Common customer sales representative skills

Customer Service, 19%
Product Knowledge, 13%
Customer Sales, 9%
Cleanliness, 8%
Excellent Interpersonal, 6%
Social Media Marketing, 5%

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Customer Support Executive
Customer Support Executive vs Customer Sales Representative

Updated January 8, 2025

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