Customer support executive vs customer service executive

The differences between customer support executives and customer service executives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer support executive and a customer service executive. Additionally, a customer service executive has an average salary of $52,512, which is higher than the $47,385 average annual salary of a customer support executive.

The top three skills for a customer support executive include customer support, customer satisfaction and post sales. The most important skills for a customer service executive are strong customer service, post sales, and customer complaints.

Customer support executive vs customer service executive overview

	Customer Support Executive	Customer Service Executive
Yearly salary	$47,385	$52,512
Hourly rate	$22.78	$25.25
Growth rate	-4%	-4%
Number of jobs	203,630	274,757
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 53%
Average age	40	40
Years of experience	12	12

Customer support executive vs customer service executive salary

Customer support executives and customer service executives have different pay scales, as shown below.

	Customer Support Executive	Customer Service Executive
Average salary	$47,385	$52,512
Salary range	Between $23,000 And $95,000	Between $25,000 And $106,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between customer support executive and customer service executive education

There are a few differences between a customer support executive and a customer service executive in terms of educational background:

	Customer Support Executive	Customer Service Executive
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 53%
Most common major	Business	Business
Most common college	-	-

Customer support executive vs customer service executive demographics

Here are the differences between customer support executives' and customer service executives' demographics:

	Customer Support Executive	Customer Service Executive
Average age	40	40
Gender ratio	Male, 48.5% Female, 51.5%	Male, 37.0% Female, 63.0%
Race ratio	Black or African American, 13.1% Unknown, 5.7% Hispanic or Latino, 17.4% Asian, 7.4% White, 55.7% American Indian and Alaska Native, 0.7%	Black or African American, 12.8% Unknown, 5.6% Hispanic or Latino, 20.1% Asian, 6.9% White, 53.9% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer support executive and customer service executive duties and responsibilities

Customer support executive example responsibilities.

Manage high volume weekly consultant payroll using PeopleSoft.
Support an inventory logistics application develop by the company and used by various companies to track inventory in warehouses.
Access electronic and paper cataloging systems to look up product information and availability.

Customer service executive example responsibilities.

Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
Help troubleshoot technical incidents including basic browser issues, Apps, subscription problems.
Mentore new sales associates and present information and on the job training to new employees utilizing Microsoft PowerPoint.
Develop excellent customer service by combining patience and determination to troubleshoot account issues.
Provide above average service to customers by bagging groceries appropriately and assist with carryout and loading merchandise into customer's vehicle.
Consult with customers to find best means to leverage telecom assets to reach their business objectives.

Customer support executive vs customer service executive skills

Common customer support executive skills

Customer Support, 29%
Customer Satisfaction, 27%
Post Sales, 9%
Customer Calls, 7%
Customer Issues, 4%
Windows, 4%

Common customer service executive skills

Strong Customer Service, 60%
Post Sales, 10%
Customer Complaints, 3%
Customer Satisfaction, 2%
Inbound Calls, 2%
Emails, 2%

Customer Support Executive vs. similar jobs

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Customer Support Executive
Customer Support Executive vs Customer Service Executive

Updated January 8, 2025

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