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The differences between customer support executives and customer support engineers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a customer support executive, becoming a customer support engineer takes usually requires 1-2 years. Additionally, a customer support engineer has an average salary of $82,674, which is higher than the $47,385 average annual salary of a customer support executive.
The top three skills for a customer support executive include customer support, customer satisfaction and post sales. The most important skills for a customer support engineer are customer support, technical support, and customer service.
Customer support executives and customer support engineers have different pay scales, as shown below.
| Customer Support Executive | Customer Support Engineer | |
| Average salary | $47,385 | $82,674 |
| Salary range | Between $23,000 And $95,000 | Between $59,000 And $114,000 |
| Highest paying City | - | San Francisco, CA |
| Highest paying state | - | Washington |
| Best paying company | - | Nokia |
| Best paying industry | - | Technology |
There are a few differences between a customer support executive and a customer support engineer in terms of educational background:
| Customer Support Executive | Customer Support Engineer | |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 61% |
| Most common major | Business | Electrical Engineering |
| Most common college | - | California State University - Long Beach |
Here are the differences between customer support executives' and customer support engineers' demographics:
| Customer Support Executive | Customer Support Engineer | |
| Average age | 40 | 42 |
| Gender ratio | Male, 48.5% Female, 51.5% | Male, 85.8% Female, 14.2% |
| Race ratio | Black or African American, 13.1% Unknown, 5.7% Hispanic or Latino, 17.4% Asian, 7.4% White, 55.7% American Indian and Alaska Native, 0.7% | Black or African American, 9.7% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 15.0% White, 54.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 7% | 11% |