Customer support executive vs customer support representative

The differences between customer support executives and customer support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer support executive and a customer support representative. Additionally, a customer support executive has an average salary of $47,385, which is higher than the $37,404 average annual salary of a customer support representative.

The top three skills for a customer support executive include customer support, customer satisfaction and post sales. The most important skills for a customer support representative are technical support, windows, and customer inquiries.

Customer support executive vs customer support representative overview

	Customer Support Executive	Customer Support Representative
Yearly salary	$47,385	$37,404
Hourly rate	$22.78	$17.98
Growth rate	-4%	-4%
Number of jobs	203,630	243,140
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	12	12

Customer support executive vs customer support representative salary

Customer support executives and customer support representatives have different pay scales, as shown below.

	Customer Support Executive	Customer Support Representative
Average salary	$47,385	$37,404
Salary range	Between $23,000 And $95,000	Between $29,000 And $47,000
Highest paying City	-	Boston, MA
Highest paying state	-	Alaska
Best paying company	-	University of California, Berkeley
Best paying industry	-	Finance

Differences between customer support executive and customer support representative education

There are a few differences between a customer support executive and a customer support representative in terms of educational background:

	Customer Support Executive	Customer Support Representative
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Customer support executive vs customer support representative demographics

Here are the differences between customer support executives' and customer support representatives' demographics:

	Customer Support Executive	Customer Support Representative
Average age	40	40
Gender ratio	Male, 48.5% Female, 51.5%	Male, 47.0% Female, 53.0%
Race ratio	Black or African American, 13.1% Unknown, 5.7% Hispanic or Latino, 17.4% Asian, 7.4% White, 55.7% American Indian and Alaska Native, 0.7%	Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 7.3% White, 55.4% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between customer support executive and customer support representative duties and responsibilities

Customer support executive example responsibilities.

Manage high volume weekly consultant payroll using PeopleSoft.
Support an inventory logistics application develop by the company and used by various companies to track inventory in warehouses.
Access electronic and paper cataloging systems to look up product information and availability.

Customer support representative example responsibilities.

Manage customer relationships using company CRM system, deliver post sales training on system, and offer additional assistance as needed.
Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Coordinate and escalate efforts with adjacent operations and engineering groups to offer end-to-end solutions for customers with complex technical issues.
Track and measure all activity demonstrating the impact of CRR involvement.
Act as technical liaison and sell product into Telco and LAN markets.
Support internal users regarding installation of hardware, software and other windows application issues.

Customer support executive vs customer support representative skills

Common customer support executive skills

Customer Support, 29%
Customer Satisfaction, 27%
Post Sales, 9%
Customer Calls, 7%
Customer Issues, 4%
Windows, 4%

Common customer support representative skills

Technical Support, 10%
Windows, 8%
Customer Inquiries, 6%
Data Entry, 6%
Customer Support, 4%
Work Ethic, 4%

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Customer Support Executive
Customer Support Executive vs Customer Support Representative

Updated January 8, 2025

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