Customer support executive vs director, customer support services

The differences between customer support executives and directors, customer support services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer support executive and a director, customer support services. Additionally, a customer support executive has an average salary of $47,385, which is higher than the $33,902 average annual salary of a director, customer support services.

The top three skills for a customer support executive include customer support, customer satisfaction and post sales. The most important skills for a director, customer support services are sales support, customer support, and data entry.

Customer support executive vs director, customer support services overview

	Customer Support Executive	Director, Customer Support Services
Yearly salary	$47,385	$33,902
Hourly rate	$22.78	$16.30
Growth rate	-4%	-4%
Number of jobs	203,630	296,739
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 54%
Average age	40	40
Years of experience	12	12

Customer support executive vs director, customer support services salary

Customer support executives and directors, customer support services have different pay scales, as shown below.

	Customer Support Executive	Director, Customer Support Services
Average salary	$47,385	$33,902
Salary range	Between $23,000 And $95,000	Between $24,000 And $46,000
Highest paying City	-	San Diego, CA
Highest paying state	-	New Jersey
Best paying company	-	Oracle
Best paying industry	-	Manufacturing

Differences between customer support executive and director, customer support services education

There are a few differences between a customer support executive and a director, customer support services in terms of educational background:

	Customer Support Executive	Director, Customer Support Services
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 54%
Most common major	Business	Business
Most common college	-	-

Customer support executive vs director, customer support services demographics

Here are the differences between customer support executives' and directors, customer support services' demographics:

	Customer Support Executive	Director, Customer Support Services
Average age	40	40
Gender ratio	Male, 48.5% Female, 51.5%	Male, 43.0% Female, 57.0%
Race ratio	Black or African American, 13.1% Unknown, 5.7% Hispanic or Latino, 17.4% Asian, 7.4% White, 55.7% American Indian and Alaska Native, 0.7%	Black or African American, 12.4% Unknown, 5.6% Hispanic or Latino, 21.9% Asian, 6.9% White, 52.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer support executive and director, customer support services duties and responsibilities

Customer support executive example responsibilities.

Manage high volume weekly consultant payroll using PeopleSoft.
Support an inventory logistics application develop by the company and used by various companies to track inventory in warehouses.
Access electronic and paper cataloging systems to look up product information and availability.

Director, customer support services example responsibilities.

Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
Assist customers with making appointments, purchasing electrical equipment and tinting windows when need.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Customer support executive vs director, customer support services skills

Common customer support executive skills

Customer Support, 29%
Customer Satisfaction, 27%
Post Sales, 9%
Customer Calls, 7%
Customer Issues, 4%
Windows, 4%

Common director, customer support services skills

Sales Support, 29%
Customer Support, 8%
Data Entry, 8%
Cash Handling, 6%
Inbound Calls, 4%
Customer Inquiries, 3%

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Customer Support Executive
Customer Support Executive vs Director, Customer Support Services

Updated January 8, 2025

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