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The differences between customer support representatives and customer service representative managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer support representative and a customer service representative manager. Additionally, a customer support representative has an average salary of $37,404, which is higher than the $32,048 average annual salary of a customer service representative manager.
The top three skills for a customer support representative include technical support, windows and customer inquiries. The most important skills for a customer service representative manager are PET, payroll, and customer satisfaction.
| Customer Support Representative | Customer Service Representative Manager | |
| Yearly salary | $37,404 | $32,048 |
| Hourly rate | $17.98 | $15.41 |
| Growth rate | -4% | -4% |
| Number of jobs | 243,140 | 147,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 37% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer support representative is responsible for answering calls and correspondence, providing customer assistance in various technical issues, concerns, or difficulties. There are also instances when they must make calls to follow-up on the issues, or even sell products and services. Most of the time, a customer support representative has a certain quota to reach and works under a manager's supervision. Furthermore, it is essential to keep accurate records and report to managers or supervisors should there be any problems.
A customer service representative manager is responsible for ensuring customers' satisfaction by addressing their needs and managing their complaints about goods and services offered by the company. A customer service manager monitors staff performance, trains new customer service staff, implements strategic procedures to assist customers, allocates the department's budget and resources, creates loyalty programs, and sets customer service operations goals. A customer service representative manager must display outstanding communication and leadership skills to oversee daily operations and maintain a good reputation for the company.
Customer support representatives and customer service representative managers have different pay scales, as shown below.
| Customer Support Representative | Customer Service Representative Manager | |
| Average salary | $37,404 | $32,048 |
| Salary range | Between $29,000 And $47,000 | Between $25,000 And $41,000 |
| Highest paying City | Boston, MA | San Jose, CA |
| Highest paying state | Alaska | California |
| Best paying company | University of California, Berkeley | First Book |
| Best paying industry | Finance | Finance |
There are a few differences between a customer support representative and a customer service representative manager in terms of educational background:
| Customer Support Representative | Customer Service Representative Manager | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer support representatives' and customer service representative managers' demographics:
| Customer Support Representative | Customer Service Representative Manager | |
| Average age | 40 | 40 |
| Gender ratio | Male, 47.0% Female, 53.0% | Male, 34.8% Female, 65.2% |
| Race ratio | Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 7.3% White, 55.4% American Indian and Alaska Native, 0.8% | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.2% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |