Customer support specialist jobs in Longview, TX - 276 jobs
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Customer Support Representative (Tech Support)
Iclasspro
Customer support specialist job in Longview, TX
Join the Team Behind the World's Leading Class Management Software!
Who We Are
At iClassPro, we're more than just a software company - we're on a mission to help gym, swim, dance, and cheer businesses spend less time managing and more time doing what they love: coaching, teaching, and building strong communities.
Our class management platform powers thousands of youth activity centers worldwide, helping them run more efficiently, grow their revenue, and achieve long-term success. We're proud to have earned a spot on the Inc. 5000 list of fastest-growing private companies for three years running: 2023, 2024, and 2025!
What Drives Us
Our Core Values aren't just words on a wall - they guide everything we do and who we hire:
Commitment to Excellence
Commitment to Customer Service
Solutions-Focused Thinking
Teamwork and Collaboration
Taking Ownership
What You Will Do
Responding to customer inquiries via phone, email, and live chat in a friendly and timely manner
Troubleshooting issues and guiding customers through product features and solutions
Resolving concerns efficiently while ensuring customer satisfaction
Collaborating with internal teams to tackle more complex support cases
Accurately documenting customer interactions and maintaining detailed records
What You Bring
A genuine passion for delivering outstanding customer service
2+ years of experience in a customersupport role
Excellent verbal and written communication skills
Strong problem-solving abilities, especially in technical situations
Ability to stay calm, empathetic, and professional under pressure
Great attention to detail and solid organizational skills
Experience using CRM or help desk platforms (a plus)
Flexibility to work varied shifts, including evenings and Saturdays
What We Bring
We believe in taking care of our people.
Generous PTO because work-life balance matters
Comprehensive health benefits including medical, dental, vision, and more!
401(k) contribution to help you plan for your future
Fun company events that connect our team
Career growth opportunities in a thriving, purpose-driven company
We want to set you up for success from Day One. That's why we use the Culture Index Survey - a quick tool that helps align your natural strengths with our roles and teams.
All applicants will need to take the Culture Index Survey during the application process. Want to be proactive? Visit Culture Index once you have submitted the application.
iClassPro is an Equal Opportunity Employer.
Applicants must be authorized to work for any employer in the U.S. We will not participate in STEM OPT programs, nor sponsor or take over sponsorship of an employment visa for this position.
E-Verify is used to verify authorization to work in the U.S.
$30k-39k yearly est. 60d+ ago
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Customer Support Representative (Tech Support)
Iclasspro Inc.
Customer support specialist job in Longview, TX
Job DescriptionDescription:
Join the Team Behind the World's Leading Class Management Software!
Who We Are
At iClassPro, we're more than just a software company - we're on a mission to help gym, swim, dance, and cheer businesses spend less time managing and more time doing what they love: coaching, teaching, and building strong communities.
Our class management platform powers thousands of youth activity centers worldwide, helping them run more efficiently, grow their revenue, and achieve long-term success. We're proud to have earned a spot on the Inc. 5000 list of fastest-growing private companies for three years running: 2023, 2024, and 2025!
What Drives Us
Our Core Values aren't just words on a wall - they guide everything we do and who we hire:
Commitment to Excellence
Commitment to Customer Service
Solutions-Focused Thinking
Teamwork and Collaboration
Taking Ownership
What You Will Do
Responding to customer inquiries via phone, email, and live chat in a friendly and timely manner
Troubleshooting issues and guiding customers through product features and solutions
Resolving concerns efficiently while ensuring customer satisfaction
Collaborating with internal teams to tackle more complex support cases
Accurately documenting customer interactions and maintaining detailed records
What You Bring
A genuine passion for delivering outstanding customer service
2+ years of experience in a customersupport role
Excellent verbal and written communication skills
Strong problem-solving abilities, especially in technical situations
Ability to stay calm, empathetic, and professional under pressure
Great attention to detail and solid organizational skills
Experience using CRM or help desk platforms (a plus)
Flexibility to work varied shifts, including evenings and Saturdays
What We Bring
We believe in taking care of our people.
Generous PTO because work-life balance matters
Comprehensive health benefits including medical, dental, vision, and more!
401(k) contribution to help you plan for your future
Fun company events that connect our team
Career growth opportunities in a thriving, purpose-driven company
We want to set you up for success from Day One. That's why we use the Culture Index Survey - a quick tool that helps align your natural strengths with our roles and teams.
All applicants will need to take the Culture Index Survey during the application process. Want to be proactive? Visit Culture Index once you have submitted the application.
iClassPro is an Equal Opportunity Employer.
Applicants must be authorized to work for any employer in the U.S. We will not participate in STEM OPT programs, nor sponsor or take over sponsorship of an employment visa for this position.
E-Verify is used to verify authorization to work in the U.S.
Requirements:
$30k-39k yearly est. 26d ago
TPWD - Customer Service Representative I (Fluctuating Hours)
Texas Parks and Wildlife Department 4.1
Customer support specialist job in Daingerfield, TX
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. EXCELLENT BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program. For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.
PLEASE NOTE:
All applications must contain complete job histories in the WORK HISTORY SECTION to include
* Job Title
* Dates of employment (month/year)
* Hours worked per week
* Name of Employer, Name of Supervisor and Phone Number
* Description of duties performed
* Volunteer experience credit is counted toward any experience requirement. Please list those experiences to receive credit towards meeting the minimum requirements.
* Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience.
* Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields.
* College Transcripts are required at the time of interview (unless otherwise noted on the posting) if education is used to meet the minimum requirements of the job posting. A copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.
* Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application.
* Work In Texas (WIT) Applications: WIT applicants are required to complete the supplemental questions to be considered for the posting. To complete the supplemental questions, login to CAPPS Recruit.
IF THIS INFORMATION IS NOT SUBMITTED, YOUR APPLICATION WILL BE CONSIDERED INCOMPLETE.
NEED HELP? Watch our VIDEO ON HOW TO APPLY FOR JOBS
MILITARY OCCUPATIONAL SPECIALTY CODES:
Job Classification
Service
Military Specialty
Customer Service Representative I-V
Army
15P, 42A, 56M, 68G, 420A
Customer Service Representative I-V
Navy
RS, SN, YN, YNS, 741X
Customer Service Representative I-V
Coast Guard
YN, PERS
Customer Service Representative I-V
Marine Corps
0100, 0111, 4133, 0170
Customer Service Representative I-V
Air Force
3F1X1, 3F5X1
Customer Service Representative I-V
Space Force
No Military Crosswalk. Qualified veterans are encouraged to apply.
* More information on military occupational specialty codes can be found below:
*****************************************
**********************************************************************************
MILITARY EMPLOYMENT PREFERENCE:
If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted. If you have questions regarding this requirement, please visit our Military Employment Reference page at **************************************
Required forms that will need to be attached with application for Military Employment Preference:
* Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation).
* Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation.
* Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation.
* Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active-duty military orders.
* Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.
Documentation must be attached to the application before military preference can be granted.
HIRING CONTACT: Katherine Wolf, **************, Email: *****************************
PHYSICAL WORK ADDRESS: Daingerfield State Park, 455 Park Road 17, Daingerfield, TX 75638
GENERAL DESCRIPTION:
Under the direction of the Office Manager/Team Leader, this position performs entry-level to routine customer service work. Responsible for performing general clerical duties and providing customer service and information to the public for Daingerfield State Park. Duties include, assisting with the daily operations of revenue collection and accounting, automated registration, and reservation of visitors and answering telephones. Prepares correspondence and reports. Performs general cleaning of park headquarters and park store. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.
NOTE: Position may fluctuate between full-time/part-time hours based on operational needs.
MINIMUM QUALIFICATIONS:
Education:
Graduation from High School or GED.
Experience:
No experience required.
Licensure:
Must possess a valid State driver's license.
PREFERRED QUALIFICATIONS:
Experience:
One year of experience in areas such as general clerical, cash handling, or customer service.
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of general office procedures.
Knowledge of administrative and clerical procedures.
Knowledge of basic math calculations.
Knowledge of accounting/accountability of revenue collection.
Skill in using MS Word, Excel, and Outlook.
Skill in effective verbal and written communication.
Skill in using standard office equipment.
Skill in basic report writing for completing various daily and weekly reports.
Skill in providing quality customer service in a courteous and professional manner.
Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts.
Ability to accurately handle cash and account for revenue collected.
Ability to handle multiple tasks effectively.
Ability to perform general routine office cleaning.
Ability to work independently with little or no supervision.
Ability to work as a member of a team.
Ability to prepare and maintain detailed records, files, and reports.
Ability to respond to public inquiries in a timely manner.
Ability to conduct work activities in accordance with TPWD safety program.
WORKING CONDITIONS:
Required to work 10-40 hours per week, includes various schedules with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays.
Required to adjust to changing schedules.
Must conform to TPWD dress and grooming standards, work rules, and safety procedures.
This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity pay, and health insurance rates.
May be required to operate a State vehicle.
Required to travel 5% with possible overnight stays.
Non-smoking environment in all State building and vehicles.
TPWD IS AN EQUAL OPPORTUNITY EMPLOYER
NEED HELP? Watch our VIDEO ON HOW TO APPLY FOR JOBS
$22k-32k yearly est. 17d ago
Process Solutions Specialist, Robotics and Digitalization
BASF 4.6
Customer support specialist job in Whitehouse, TX
Now hiring! Process Solutions Specialist, Robotics and Digitalization Whitehouse, OH We are looking for a Process Solutions Specialist to join our Automotive Refinish team in Whitehouse, OH. Come create chemistry with us! BASF Automotive Refinish Coatings Solutions (ECR) offers high-quality refinish paint brands and paint-related products to body shops from around the world. Our solutions are approved by the world's leading automotive manufacturers for the repair of their vehicles. We provide collision centers with a vast array of solutions that help drive their business performance and efficiency. At the heart of our business are our people and our trainers who take care of our customers' needs including car painting skills, advanced body shop management solutions, and sophisticated management solutions.
As a member of the ECR Process Applications team, you will be responsible for application evaluations of global and local products and systems with high focus on efficiencies and customer solutions with globally harmonized concepts. You will drive the implementation and development of competencies and skillsets for BASF and external personnel with technologies, products and process knowledge including training programs and methods according to strategic business objectives.
The Process Solution Specialist role is critical in executing BASF's strategy to create new products and process solutions as a competitive advantage and will require an innovative thinker who can drive new digital solutions that elevate our products and processes and add value for our customers. To succeed in this role, you must possess strong technical skills in the automotive refinish industry and general knowledge of business operations in the collision repair industry. Travel will vary from 10-20%.
As a Process Solutions Specialist, Robotics and Digitalization, you create chemistry by...
* Supporting the North American (NA) Process Solutions team in their mission to provide technical process expertise to the automotive refinishing market by acting as the subject matter expert in developing customer-specific process solutions.
* Supporting the new and further development of products in the collision repair sector through independent evaluation of suitable body shop solutions up to market launch.
* Acting as the subject matter expert in digital tools for process control, quality control and documentation. You will be the interface between our digital teams and the technical managers in NA.
* Observing robotic painting trends in the collision repair market, independently coordinating on-site visits, and defining the parameters for optimal painting results with our products.
* Acting as the technical contact person for the NA region and providing support for questions about digital products and automated painting processes.
* Supporting the execution and documentation of competitive comparisons and assisting in preparing and communicating the results.
If you have...
* Bachelor's degree in chemistry or engineering (robotics, mechanical) or equivalent refinish market experience
* Experience in automotive technical management, process analysis and improvement, project management or customer technical support experience showing increasing responsibilities. Alternatively, significant experience working in a body shop environment as a painter with independence and problem-solving skills
* Expertise in automated painting processes and affinity for digital technologies
* Demonstrated entrepreneurial drive and logical thinking
* Proven ability to influence cross-functional teams without formal authority
* Exceptional written and spoken English; additional languages are a benefit
* Capabilities in Microsoft Office
Create your own chemistry with you@BASF
At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It's what we call you@BASF. We are committed to providing benefits, programs, and opportunities that support our employees' overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.
Just some of the many benefits we offer include:
* Flexible work arrangements whenever possible
* Highly competitive retirement savings plan with company match and investment options
* Well-being programs that include comprehensive mental health support for you and your household family members
* Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
* Back-up child and elder care with discount programs for families of all ages and stages
* Mentoring and career development opportunities that allow you to share, learn, and thrive
* Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
* Employee crisis support for when the unexpected happens
* Access to our BASF wine cellar, employee discounts, and much more!
About us
As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years!
At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career.
Belong to Something Bigger. #belongat BASF
Privacy statement
BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact ************* to report fraud.
Equal employment opportunities
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.
Applicants must be currently authorized to work in the United States on a full-time basis.
$83k-104k yearly est. 9d ago
Customer Service Enrollment Specialist - In Office
Everett and Associates
Customer support specialist job in Lindale, TX
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 5d ago
SALES REPRESENTATIVE / CUSTOMER SERVICE
RNR Tire Express and Custom Wheels-Longview
Customer support specialist job in Longview, TX
Job Description
Are you a highly motivated, self-starter person with natural enthusiasm, people skills and problem solving skills? is perfect for you. RNR is driven with a family culture and environment. We work with a passion and have tons of fun in the process.
As a Sales Representative you'll be responsible for dealing with customers, answering queries, selling goods, handling payments and making sure that our products are attractively displayed. The Sales Representative will also be expected to create sales goals and forecast future sales projections while continually looking for ways to increase sales and improve efficiency and customer service, as well as monitoring competitors and training staff.
The Customer Service / Sales Representative is a full time opportunity and offers great pay, benefits as well as great growth potential.
Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is very helpful to the success at this opportunity.
Requirements/Responsibilities
Customer Service / Sales Representative Requirements / Responsibilities
* Making sure that your store meets sales targets / goals
* Running promotions
* Managing stock levels
* Reviewing all Sales Rental Orders for compliance and approval
* Analyzing sales figures
* Create goals and sales strategies
* Contacting all prospects daily from prior interests with RNR
* Forecasting future sales
* Dealing with customer service opportunities
* Fluency in English is a must, fluency in Spanish is highly desirable.
The Customer Service / Sales Representative is a full time opportunity and offers great pay, benefits as well as great growth potential.
Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is very helpful to the success at this opportunity.
Special Instructions
Please do not send any emails, resumes, or call.
We are making it really easy to apply for this position.
Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.
ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
$31k-45k yearly est. 3d ago
Customer Service
Arnold Family of Restaurants, LLC
Customer support specialist job in Carthage, TX
Job Description
Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and flexibility to suit your lifestyle. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime.
The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:
You're a fun and friendly person who values customers and takes absolute pride in everything you do. Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork. And you're at least 16 years old.
Keep in mind, this is just basic information. You'll find out more after you apply. And independently-owned franchised or licensed locations may have different requirements. We've got great jobs for people just starting out in the workforce, looking for a flexible second job or staying in the workforce after retirement. If you want a fun, flexible job with an innovative company, look no further than Pizza Hut. Apply today!
$31k-58k yearly est. 18d ago
Medical Customer Service - Part Time
Biolife 4.0
Customer support specialist job in Tyler, TX
By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Job Description
Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers.
Now offering daily pay to our hourly team members! Don't Wait For Payday. Get Your Pay Today.
About the role:
Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations.
How you will contribute:
* You will answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team.
* You will screen new and repeat donors and take and record donor vital signs and finger stick results.
* You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation.
* You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures.
* You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays.
What you bring to Takeda:
* High school diploma or equivalent
* Ability to walk and/or stand for the entire work shift
* Will work evenings, weekends, and holidays
* Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
* Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
* Fine motor coordination, depth perception, and ability to hear equipment from a distance
* Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear
* 1 or more years minimum experience working in a customer or patient facing role is helpful
What Takeda can offer you:
Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment.
More about us:
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world.
BioLife Compensation and Benefits Summary
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
For Location:
USA - TX - Tyler
U.S. Starting Hourly Wage:
$16.00
The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
EEO Statement
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
Locations
USA - TX - Tyler
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time
Job Exempt
No
$16 hourly 31d ago
Customer Service Advisor - Tyler, TX
Stonebriar Auto Services
Customer support specialist job in Tyler, TX
We're seeking talented candidates for full-time and part-time Guest Service Advisor (also called Customer Service Advisor or CSA) positions at Jiffy Lube Multicare. Jiffy Lube is America's leader in vehicle preventive maintenance services with over 2,000 locations. We are Stonebriar Auto Services, America's fastest-growing Jiffy Lube franchise and we're hiring now!
The successful candidate will be responsible for conferring with our guests to determine or suggest the diagnostic and mechanical services which are needed for their vehicles. All work must be performed in a safe and efficient manner while providing an outstanding guest service experience and contributing to an energetic and fun working environment. A current and valid driver's license is required. Previous experience in an automotive service environment is preferred but not required.
All team members will receive a competitive wage and a generous discount on Jiffy Lube services including Multicare services (tires, brakes, repairs) at company cost and NO CHARGE for labor. Full-time team members are eligible for paid-time-off, health, dental, and optical insurance, life and disability insurances, and we plan to launch a 401k retirement plan in the future. Due to our growth, great career advancement opportunities are available too!
For immediate consideration, please complete our employment application. We look forward to hearing from you!
$27k-35k yearly est. 28d ago
Customer Service Representative - State Farm Agent Team Member
Shawn Dunn
Customer support specialist job in Bullard, TX
Replies within 24 hours Benefits:
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Position Overview
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
As an Agent Team Member, you will receive...
Salary plus commission/bonus
Health benefits
Paid time off (vacation and personal/sick days)
Valuable experience
Growth potential/Opportunity for advancement within my agency
Requirements
Excellent communication skills - written, verbal and listening
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Ability to work in a team environment
Ability to effectively relate to a customer
Property and Casualty license (must be able to obtain)
Life and Health license (must be able to obtain)
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Compensation: $30,000.00 - $80,000.00 per year
Looking for the skills and confidence to run a business in the future?
We are a very busy office and are looking for our next great team member. We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development.
About Our Agency
Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Our office is located in Bullard, TX.
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
$26k-33k yearly est. Auto-Apply 60d+ ago
Recreation Reservation Specialist
City of Longview, Tx 4.0
Customer support specialist job in Longview, TX
Manages and coordinates all reservations and scheduling related to the City's recreation facilities, athletic fields, pavilions, parks and special events; provides clerical and administrative support to the department; ensures the accurate processing of facility reservations; assists the public with program and rental inquiries; helps maintain efficient and organized facility operations; and performs other related duties as required.
Examples of Duties
* Coordinates and processes reservations for recreation centers, athletic fields, pavilions, parks and special event spaces.
* Maintains and updates facility reservation calendars and databases to ensure scheduling accuracy and prevent conflicts.
* Prepares and issues permits, contracts, invoices and other related reservation documentation.
* Responds to public inquiries regarding facility availability, rental policies, recreation programs and event scheduling.
* Provides exceptional customer service to residents, organizations and event planners.
* Assists in addressing and resolving customer concerns, scheduling conflicts or complaints.
* Performs clerical tasks such as data entry, filing, recordkeeping, answering the phones and report generation related to facility reservations and departmental operations.
* Compiles and reconciles reservation revenues; prepares daily deposits and monitors income reports.
* Coordinates billing, invoicing, and payment tracking for facility rentals and special events.
* Assists in planning, organizing and implementing special events and recreation activities hosted by the City.
* Coordinates with maintenance and recreation staff to ensure facilities are properly prepared and equipped for scheduled activities, tournaments or events.
* Monitors facility conditions and reports maintenance or custodial needs to appropriate staff.
* Assists in ensuring recreation facilities, parks and equipment are safe, clean and ready for public use.
* May perform light custodial or setup tasks such as arranging tables, chairs or sports equipment, as needed for events.
* Coordinates the purchase of office and program supplies; monitors and maintains inventory levels for reservation operations.
* Provides support in training or coordinating the work of part-time or seasonal staff assisting with facility operations and events.
* Attends departmental meetings and training as required.
* Performs other related duties as assigned or required.
Minimum Requirements
Education and Experience:
High School Diploma or equivalent, and two years' experience in office administration, customer service or facility scheduling is required OR an equivalent combination of education and experience. Associate's degree in recreation administration, business or a related field is preferred.
Required Licenses or Certifications:
* First Aid/CPR and National Incident Management System (NIMS) ISC Certifications are required within one year of employment.
* Must possess a valid Texas Driver's License.
Physical Demands/Work Environment
* Work is performed in and around municipal recreation facilities.
* Subject to sitting, standing, walking, bending, reaching, kneeling, crouching, crawling, climbing ladders, and lifting of objects up to 50 pounds.
* Exposure to variable weather conditions, water, machinery with moving parts, hazardous chemicals, and infectious diseases, blood borne pathogens, bodily fluids, and potentially irate members of the public is involved.
All full-time employees receive: 15 vacation days 11 paid holidays 15 sick days Retirement Plan (Texas Municipal Retirement System) with a two to one match Paid Health/Dental/Life Insurance Cafeteria Plan Emergency Leave Longevity Pay Free employee health clinic Tuition reimbursement
Employer City of Longview
Address 302 W Cotton St.
Longview, Texas, 75601
Phone ************
Website *********************************
$30k-37k yearly est. 39d ago
Customer Service Representative - Sales
Acme Brick Tile & More
Customer support specialist job in Longview, TX
"Join the Acme Brick Family" CUSTOMER SERVICE REPRESENTATIVE FLSA Status: Non-exempt Acme Brick Company (a Berkshire Hathaway Company) is an organization of professionals in the manufacturing and building material distribution industry. We manufacture brick and distribute our own brick as well as brick and associated products manufactured by others. We operate in 13 states with a philosophy that we are much more than a brick manufacturer and distributor.
Summary
We are currently seeking a "best in class" Customer Service Representative with excellent organization skills and a personable disposition to provide product/service information to customers and sales reps. You will assist in resolving product and service issues as they arise and enter customer orders into the sales system. The ideal candidate has a natural ability to roll with the punches, being flexible to handle anything that might come their way. You will be a strong and reliable support to company operations, maintaining procedures, communication and customer service. Not only will your efforts allow us to achieve organizational efficiency, you will nurture the pleasant work environment our people love.
Essential Duties and Responsibilities (other duties may be assigned). This is a safety sensitive position*
* Communicate with custo mers by phone, email or in person on various concerns.
* Work with vendors and manufacturers on various concerns.
* Work with Acme production coordinators on product inquiries.
* Place purchase orders for tile, wood, stone and other masonry products with various manufacturers and vendors.
* Serves as a back up to other CSRs.
* Receive tile, wood, stone and other masonry materials into inventory through the operating system.
* As needed, assist warehouse and other associates with sample orders and verifying material from vendors.
* Order entry of sales orders and sales transfers.
Skills and Experience Required for Success
* 2+ years of related experience
* Must have excellent verbal and written communication skills
* Must be proficient in Microsoft Office and Excel (JDE experience preferred)
Competencies Required for Success
* Integrity
* Initiative
* Teamwork
* Customer Service Orientation
* Relationship Building
* Quality Focused
Education
* High school diploma or equivalent required; some college is preferred.
We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
* Application may vary based on relevant state laws
$26k-33k yearly est. 10d ago
Customer Service Representative (CSR) - HVAC Services
East Texas Refrigeration 3.4
Customer support specialist job in Tyler, TX
Full-time Description
Customer Service Representative (CSR) - HVAC Services
Company: East Texas Refrigeration (ETR) Schedule: Monday-Friday, 8:00 AM-5:00 PM
Extended hours and occasional Saturdays during peak seasons
About the Role
East Texas Refrigeration (ETR) is looking for a friendly, organized, and customer-focused Customer Service Representative to join our team. You'll be the first voice our customers hear and the person who helps keep our service operations running smoothly.
If you enjoy helping people, staying organized, and working in a fast-paced environment, this is the role for you. You'll work closely with our Service Manager, Dispatcher, and Technicians to schedule service calls, assist customers, and ensure an exceptional experience from first contact to final invoice.
Why Join ETR?
$15-$20 per hour, based on experience
Weekly direct deposit
Full benefits package: medical, dental, vision, life insurance
Short- & long-term disability
401(k) with company match (4% match when you contribute 6%)
Up to 20 days PTO plus paid holidays
Stable company with 45+ years in business
Supportive, team-first culture - you're not just a number here
What You'll Be Doing
Answering incoming calls and emails with professionalism and a helpful attitude
Scheduling service calls and appointments efficiently
Coordinating with dispatch and the ESA Coordinator to track technician availability
Greeting and assisting customers who visit the office
Entering and maintaining accurate customer and service records in company software
Following up with customers to confirm satisfaction and resolve any concerns
Processing payments and handling billing questions
Preparing and sending invoices and customer communications
Handling customer issues calmly and professionally, escalating when needed
Collaborating with technicians and management to support daily operations
Maintaining a clean, organized front office
Performing other duties as assigned by the Service Manager or General Manager
What We're Looking For
High school diploma or equivalent required
Customer service experience required (HVAC, trades, construction, or service industry preferred)
Experience with Service Titan or other field service management software is a required
Strong phone etiquette and clear written communication skills
Ability to multitask and prioritize in a fast-paced environment
Comfortable using computers, CRM systems, and Microsoft Office
Willingness and ability to learn HVAC/service management software
Highly organized with strong attention to detail
Positive attitude and a genuine desire to help customers
Flexibility to work extended hours or Saturdays during peak seasons
About East Texas Refrigeration (ETR)
Since 1980, East Texas Refrigeration (ETR) has proudly served Tyler and surrounding communities. We provide residential and commercial HVAC and refrigeration services to homeowners, property managers, restaurants, retail businesses, banks, gyms, and more. Our reputation is built on quality workmanship, dependable service, and people who care.
$15-20 hourly 4d ago
Food Service / Customer Service
Atwork 3.8
Customer support specialist job in Jacksonville, TX
We are looking to add a customer service rep to our food service department. Pay - $15-$16 (weekly pay) Schedule - Rotates - 7am - 2:30pm & 10am - 6pm - Every other weekend. Responsibilities: - Provide nutritional care to patients by assisting in menu selection
- Providing patient meal delivery and patient set-up with direct patient contact.
- Receive and process phone orders.
- Identifying patients who have not ordered meals with the assistance of the tray tracking system.
- Make meal rounds and collect survey information.
- Attends work and shows for scheduled shift on time with satisfactory regularity.
- Other duties may be assigned and can differ among accounts, depending on business necessities and client requirements.
Requirements:
- Must have customer service experience.
- Must be familiar with EXCEL
- Must be able to pass a background check and drug screen.
Apply today! RESUME REQUIRED
Kyleigh, AWG ************
$15-16 hourly 60d ago
Bulk Property Support Rep
Altice USA Inc. 4.0
Customer support specialist job in Tyler, TX
Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
The Bulk Property Support Representative is responsible for managing and responding to email inquiries from bulk properties and their residents with professionalism, accuracy, and care. This role requires a strong understanding of bulk accounts and the services provided, as well as the ability to resolve a wide range of service and billing issues. Representatives must be dependable, resourceful, and empowered to make decisions that support both the customer experience and the company's goals.
Responsibilities
Respond to email inquiries from bulk properties in a professional, respectful, and timely manner.
* Manage multiple shared mailboxes simultaneously, ensuring responses are prioritized to avoid delays.
* Research and resolve complex service, equipment, and billing issues.
* Perform account functions including:
o Adding, moving, and provisioning equipment
o Sending signals and performing troubleshooting
o Correcting account codes to avoid billing errors
o Restoring services interrupted due to incorrect charges
o Processing transfers and setting up accounts for installation or upgrades.
* Work effectively in Salesforce, IDA/DDP, Remedy, WHA, Boost and any other company systems and tools needed to resolve issues.
* Provide accurate and detailed written communication when documenting or resolving cases.
* Collaborate with internal teams to address escalated or cross-functional issues.
* Proactively identify solutions that balance customer needs and company objectives.
* Maintain a full understanding of bulk accounts, agreements, and services provided.
* Communicate empathetically and courteously, ensuring customers feel valued.
* Place outbound calls to customers when additional clarification or follow-up is required.
* Bring all issues and concerns to complete resolution, minimizing repeat contacts.
* Contribute to team success by sharing knowledge, assisting peers, and maintaining accountability.
Qualifications
Qualifications & Skills
* Strong written and verbal communication skills, with professional email etiquette.
* Ability to perform thorough research and apply problem-solving skills to resolve complex issues.
* Knowledge of bulk account structures, billing processes, and service provisioning.
* High level of dependability, accountability, and integrity.
* Ability to work effectively both independently and as part of a team.
* Empathy, patience, and respect when engaging with customers and property representatives.
* Strong organizational skills and attention to detail.
* Resourcefulness and confidence in making sound decisions.
* Customer-first mindset with an understanding of the business impact of bulk property relationships.
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.
Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.
Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
[Standard Pay transparency Director +]
Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $29,750.00 - $42,500.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
[Cross-Posting Director and above - Only 1 state from NY, NJ, CA]
Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in [Enter State Manually] is [Manually enter Min] - [Manually enter Mid] / year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.
[Cross-Posting Director and above - 2 states or more from NY, NJ or CA]
Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in [Manually enter state] is [Manually enter Min] - [Manually enter Mid] / year.
The starting pay rate/range at time of hire for this position in [Manually enter additional state] is [Manually enter Min] - [Manually enter Mid] / year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.
$29.8k-42.5k yearly 1d ago
Customer Service Representative - State Farm Agent Team Member
Paul Herndon-State Farm Agent
Customer support specialist job in Gilmer, TX
Job DescriptionBenefits:
Simple IRA
License reimbursement
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Paul Herndon - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
We are the industry leader in image-guided therapy, helping to improve treatment for every patient. Working together to realize this vision, we can save and improve lives and reduce the total cost of care by making therapy more efficient, more appropriate, and more personalized!
Your role:
* Supports Territory Manager(s) and the Regional Sales Manager with sales activities that include procedure coverage, uncovering new opportunities for IGTD product penetration into assigned territory, and maintaining existing customers.
* Works independently to achieve business objectives and sales metrics set forth by the Philips IGTD division.
* Builds solid customer relations by interfacing directly with customers including hospital physicians, catheter laboratory, operating room personnel and business office staff, training/education, research, and supporting equipment and software.
* Interfaces with Marketing, R&D and other internal groups to quantify needs and to provide intelligence to management on competitive products and company product enhancements
* Provides ongoing support for company-sponsored clinical/marketing trials and registries
You're the right fit if:
* You've acquired 3+ years direct experience in a hospital setting
* Your skills include a license as a Cardiovascular Radiologic Technologist (CRT), Cardiovascular Technologist (CVT), or Registered Nurse (RN) or CVIS, RCIS
* You have a High School diploma; Bachelor's degree a plus
* You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Sales position.
* You have strong training and motivational skills
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.
This role is a field role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
* Learn more about our business.
* Discover our rich and exciting history.
* Learn more about our purpose.
* Learn more about our culture.
Philips Transparency Details
Total Target Earnings is composed of base salary + target incentive. At 85% to 120% performance achievement, the Target Earning potential is $121,750 to $174,000 annually, plus company fleet/car. Total compensation may be higher or lower dependent upon individual performance.
Target Earnings pay is only one component of the Philips Total Rewards compensation package, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Shreveport/Monroe LA.
#LI-Field
#LI-PH1
#ussales
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
$54k-83k yearly est. Auto-Apply 2d ago
Customer Service Representative - State Farm Agent Team Member
Monica Cook-State Farm Agent
Customer support specialist job in Mineola, TX
Job DescriptionBenefits:
Opportunity for advancement
Paid time off
Training & development
State Farm Insurance Agent located in Mineola, Texas is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Monica Cook, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Maintain a strong work ethic with a total commitment to success each and every day.
As an Agent Team Member, you will receive...
Hourly pay
Paid time off (vacation and personal/sick days)
Valuable experience
Growth potential/Opportunity for advancement within my agency
Requirements
Excellent communication skills - written, verbal and listening
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Experience in a variety of computer applications, particularly Windows
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Ability to effectively relate to a customer
Property and Casualty license (must be able to obtain)
Life and Health license (must be able to obtain)
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. By accepting this position, you are not guaranteed an agency position with State Farm Insurance Companies. As an agent team member, you will still need to go through the regular State Farm agent selection process when you are ready to pursue an agency opportunity. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
$26k-34k yearly est. 8d ago
Customer Service Representative - State Farm Agent Team Member
Bo Rester-State Farm Agent
Customer support specialist job in Winnsboro, TX
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Paid time off
Training & development
401(k) matching
Health insurance
Opportunity for advancement
Signing bonus
ROLE DESCRIPTION:
As a Customer Service Representative with the Bo Rester Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and recognizing customer needs.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven candidates with a positive attitude.
RESPONSIBILITIES:
Answer customer inquiries, provide policy information, and resolve issues.
Assist customers with policy changes and updates.
Process claims submissions and follow-up with customers.
Assist with customer retention strategies
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
Must be willing to obtain Texas Insurance Licenses (Bonus paid when obtained)
$26k-34k yearly est. 5d ago
Service Center Representative - Azalea Orthopedics
Ortholonestar
Customer support specialist job in Tyler, TX
In the Azalea Patient Access call center, a Service Center Representative schedules new patients for appointments accurately and with excellent customer service. Other duties and qualities needed:
· Above-average attention to details and accuracy when recording patient information.
· Electronically record the necessary data needed for entering new patients into the practice management system accurately.
· Schedule patients accurately and appropriately on physician's schedule.
· Respond to incoming faxed referrals by calling and scheduling patients in the practice management system.
· Schedule worker's compensation referrals by getting approval from physicians as needed, obtain authorizations from adjusters, accurately document all information required/received, call and schedule those referrals for appointments, make necessary notes in patient account, and implement patient credit card on-file policy.
· Obtain necessary referral and/or authorizations for scheduled appointments dependent on insurance and as necessary and accurately document those referrals.
· Answer a high quaintly of incoming calls received in the call center, follow procedures to handle those calls, and return messages in a timely manner.
· Friendly attitude that reflects care for the patient as well as others in the practice and be able to communicate this care to patients.
· Maintains patient privacy.
· Clearly communicates with physicians, PA's, NP's, clinical staff, and supervisors to provide feedback on potential problems with schedules, records, outside physicians, and patients.
Qualifications
Preferences and Requirements:
· 1 year of experience in Healthcare preferred (familiarity with medical terminology)
· 1 year of medical scheduling experience preferred
· Excellent telephone and customer service skills required
· Strong written, oral and interpersonal communication skills required
How much does a customer support specialist earn in Longview, TX?
The average customer support specialist in Longview, TX earns between $27,000 and $52,000 annually. This compares to the national average customer support specialist range of $28,000 to $55,000.
Average customer support specialist salary in Longview, TX