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The differences between data center technicians and technician support tiers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a data center technician and a technician support tier. Additionally, a technician support tier has an average salary of $54,889, which is higher than the $46,560 average annual salary of a data center technician.
The top three skills for a data center technician include patients, customer service and CLIA. The most important skills for a technician support tier are customer service, technical support, and phone calls.
| Data Center Technician | Technician Support Tier | |
| Yearly salary | $46,560 | $54,889 |
| Hourly rate | $22.38 | $26.39 |
| Growth rate | 5% | 10% |
| Number of jobs | 139,177 | 109,671 |
| Job satisfaction | 4.5 | - |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 37% |
| Average age | 43 | 42 |
| Years of experience | 2 | 2 |
A data center technician is an information technology (IT) professional who ensures the optimal performance of data servers and network of a data center. Datacenter technicians are required to protect company data by preventing the overheating of data center components and replace failing parts promptly. They need to collaborate with software and network engineers to work on the organization's cybersecurity and network efficiency. Datacenter technicians must keep track of developing trends in data center technologies and provide advice about the procurement of new data center equipment.
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
Data center technicians and technician support tiers have different pay scales, as shown below.
| Data Center Technician | Technician Support Tier | |
| Average salary | $46,560 | $54,889 |
| Salary range | Between $28,000 And $74,000 | Between $38,000 And $78,000 |
| Highest paying City | Piscataway, NJ | Benicia, CA |
| Highest paying state | Massachusetts | New York |
| Best paying company | Microsoft | Scantron |
| Best paying industry | Energy | Technology |
There are a few differences between a data center technician and a technician support tier in terms of educational background:
| Data Center Technician | Technician Support Tier | |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | - | Stanford University |
Here are the differences between data center technicians' and technician support tiers' demographics:
| Data Center Technician | Technician Support Tier | |
| Average age | 43 | 42 |
| Gender ratio | Male, 73.1% Female, 26.9% | Male, 73.1% Female, 26.9% |
| Race ratio | Black or African American, 9.0% Unknown, 5.1% Hispanic or Latino, 12.7% Asian, 8.7% White, 64.1% American Indian and Alaska Native, 0.3% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 9% | 11% |