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The differences between data support specialists and support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a data support specialist and a support analyst. Additionally, a support analyst has an average salary of $75,989, which is higher than the $49,083 average annual salary of a data support specialist.
The top three skills for a data support specialist include qa testing, data support and data analysis. The most important skills for a support analyst are customer service, troubleshoot, and technical support.
| Data Support Specialist | Support Analyst | |
| Yearly salary | $49,083 | $75,989 |
| Hourly rate | $23.60 | $36.53 |
| Growth rate | 10% | 10% |
| Number of jobs | 182,515 | 107,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The job of a data support specialist is to manage sensitive and confidential electronic data and ensure the accuracy of data being entered into the database. You will be responsible for assisting in the maintenance, implementation, and support of technology, assessment, and instruction that requires data entry. In addition, you will be developing and preparing user materials for instruction reference and documentation. Other duties that you will perform include identifying issues with software applications and resolving them, providing administrative support to the department director, and responding to inquiries related to software applications.
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
Data support specialists and support analysts have different pay scales, as shown below.
| Data Support Specialist | Support Analyst | |
| Average salary | $49,083 | $75,989 |
| Salary range | Between $30,000 And $78,000 | Between $50,000 And $114,000 |
| Highest paying City | New York, NY | Jersey City, NJ |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | Virtusa | The Citadel |
| Best paying industry | - | Finance |
There are a few differences between a data support specialist and a support analyst in terms of educational background:
| Data Support Specialist | Support Analyst | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between data support specialists' and support analysts' demographics:
| Data Support Specialist | Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 41.6% Female, 58.4% | Male, 63.1% Female, 36.9% |
| Race ratio | Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |