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Dell contractor vs technical support specialist

The differences between dell contractors and technical support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dell contractor and a technical support specialist. Additionally, a dell contractor has an average salary of $52,960, which is higher than the $48,667 average annual salary of a technical support specialist.

The top three skills for a dell contractor include remote desktop, computer system and PC. The most important skills for a technical support specialist are customer service, technical support, and troubleshoot.

Dell contractor vs technical support specialist overview

Dell ContractorTechnical Support Specialist
Yearly salary$52,960$48,667
Hourly rate$25.46$23.40
Growth rate10%10%
Number of jobs12,705157,425
Job satisfaction54.6
Most common degreeBachelor's Degree, 46%Bachelor's Degree, 50%
Average age4242
Years of experience22

Dell contractor vs technical support specialist salary

Dell contractors and technical support specialists have different pay scales, as shown below.

Dell ContractorTechnical Support Specialist
Average salary$52,960$48,667
Salary rangeBetween $23,000 And $121,000Between $30,000 And $76,000
Highest paying City-San Francisco, CA
Highest paying state-New Jersey
Best paying company-Meta
Best paying industry-Finance

Differences between dell contractor and technical support specialist education

There are a few differences between a dell contractor and a technical support specialist in terms of educational background:

Dell ContractorTechnical Support Specialist
Most common degreeBachelor's Degree, 46%Bachelor's Degree, 50%
Most common majorInformation TechnologyComputer Science
Most common collegeCarnegie Mellon UniversityStanford University

Dell contractor vs technical support specialist demographics

Here are the differences between dell contractors' and technical support specialists' demographics:

Dell ContractorTechnical Support Specialist
Average age4242
Gender ratioMale, 79.2% Female, 20.8%Male, 75.4% Female, 24.6%
Race ratioBlack or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 10.6% White, 56.5% American Indian and Alaska Native, 0.4%Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between dell contractor and technical support specialist duties and responsibilities

Dell contractor example responsibilities.

  • Develop Java base IAM system components to manage security and authorizations.
  • Add and delete system from SCCM.
  • Install all the end users documents, pst's, and files to the new upgrade desktop.
  • Diagnose and troubleshoot hardware and software pertaining to system replacement.
  • Coordinate installation of and support for Cisco VoIP system
  • Champion the selection and ultimate use of Java and object-orient design and programming on a web-base financial inventory management system.
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Technical support specialist example responsibilities.

  • Implement hardware and software upgrades and maintain stability, usability, and security for desktop/laptop/mobile systems; achieve SLA's.
  • Manage all operating end-user software including JavaScript - updating/installing Java.
  • Install, configure and manage proprietary applications on Unix servers.
  • Manage large-scale PC deployments including site surveys involving verification of network activity and appropriate power availability.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Deploy and troubleshoot complex software installations in Microsoft and Linux environments.
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Dell contractor vs technical support specialist skills

Common dell contractor skills
  • Remote Desktop, 21%
  • Computer System, 20%
  • PC, 17%
  • Windows XP, 12%
  • Troubleshoot, 9%
  • OS, 5%
Common technical support specialist skills
  • Customer Service, 12%
  • Technical Support, 10%
  • Troubleshoot, 8%
  • Math, 4%
  • Customer Satisfaction, 3%
  • Phone Calls, 3%

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