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The differences between deployment specialists and help desk specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a deployment specialist and a help desk specialist. Additionally, a deployment specialist has an average salary of $66,108, which is higher than the $51,065 average annual salary of a help desk specialist.
The top three skills for a deployment specialist include asset management, troubleshoot and computer system. The most important skills for a help desk specialist are customer service, troubleshoot, and technical support.
| Deployment Specialist | Help Desk Specialist | |
| Yearly salary | $66,108 | $51,065 |
| Hourly rate | $31.78 | $24.55 |
| Growth rate | 10% | 10% |
| Number of jobs | 72,110 | 75,004 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 48% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
In the information technology industry, a deployment specialist is in charge of designing and developing deployment systems, ensuring efficiency and smooth workflow. First and foremost, they must identify the company or the client's needs in order to conceptualize plans. They must also perform research and analysis, gather and analyze data, establish guidelines, create test structures, analyze existing systems, and implement solutions against problem areas. Furthermore, a deployment specialist must maintain an active communication line with staff for a smooth and efficient workflow.
The primary role of help desk specialists is to maintain relationships between the company and its customers. Their duties and responsibilities include responding to guests' queries, providing technical computer support, and maintaining computer systems' performance. Help desk specialists are also responsible for following up with customers to resolve issues and train computer users. There are several requirements to be qualified for this position, which include having relevant customer service experience, problem-solving and analytical skills, and the ability to prioritize vital tasks.
Deployment specialists and help desk specialists have different pay scales, as shown below.
| Deployment Specialist | Help Desk Specialist | |
| Average salary | $66,108 | $51,065 |
| Salary range | Between $43,000 And $99,000 | Between $35,000 And $73,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | Rhode Island | Alaska |
| Best paying company | Alere | Schulte Roth & Zabel |
| Best paying industry | Telecommunication | Technology |
There are a few differences between a deployment specialist and a help desk specialist in terms of educational background:
| Deployment Specialist | Help Desk Specialist | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 48% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between deployment specialists' and help desk specialists' demographics:
| Deployment Specialist | Help Desk Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 76.6% Female, 23.4% | Male, 79.4% Female, 20.6% |
| Race ratio | Black or African American, 12.1% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 54.7% American Indian and Alaska Native, 0.4% | Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 11.6% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |