Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between desk service coordinators and customer service leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a desk service coordinator and a customer service leader. Additionally, a desk service coordinator has an average salary of $34,995, which is higher than the $33,791 average annual salary of a customer service leader.
The top three skills for a desk service coordinator include customer service, front desk and data entry. The most important skills for a customer service leader are POS, sales floor, and store management.
| Desk Service Coordinator | Customer Service Leader | |
| Yearly salary | $34,995 | $33,791 |
| Hourly rate | $16.82 | $16.25 |
| Growth rate | -4% | -4% |
| Number of jobs | 60,000 | 301,338 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 39% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A desk service coordinator oversees help desk services to ensure clients and employees receive optimal support. Although their duties vary upon their company or industry of employment, it usually entails setting goals and guidelines, establishing schedules and protocols, arranging various services, and developing strategies to optimize operations and services. They also address issues and concerns, solving them promptly and efficiently. Moreover, as a desk service coordinator, it is essential to monitor staff operations and implement the organization's standards and regulations.
A customer service leader is responsible for managing a group of customer service staff to provide the best customer service for the company's clients, ensuring immediate action and resolution for all their inquiries and concerns. Customer service leaders regularly offer coaching opportunities for the team, identify their challenges, and provide strategic procedures to improve their interaction with the customers. They also help senior management search for business opportunities that would drive more revenue for the company and achieve profitability goals.
Desk service coordinators and customer service leaders have different pay scales, as shown below.
| Desk Service Coordinator | Customer Service Leader | |
| Average salary | $34,995 | $33,791 |
| Salary range | Between $27,000 And $45,000 | Between $27,000 And $41,000 |
| Highest paying City | - | Tacoma, WA |
| Highest paying state | - | Washington |
| Best paying company | - | University of California, Berkeley |
| Best paying industry | - | Transportation |
There are a few differences between a desk service coordinator and a customer service leader in terms of educational background:
| Desk Service Coordinator | Customer Service Leader | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 39% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between desk service coordinators' and customer service leaders' demographics:
| Desk Service Coordinator | Customer Service Leader | |
| Average age | 47 | 47 |
| Gender ratio | Male, 28.8% Female, 71.2% | Male, 32.9% Female, 67.1% |
| Race ratio | Black or African American, 10.2% Unknown, 4.8% Hispanic or Latino, 18.5% Asian, 5.7% White, 60.1% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 59.9% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |