Desk service coordinator vs front desk supervisor

The differences between desk service coordinators and front desk supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a desk service coordinator and a front desk supervisor. Additionally, a desk service coordinator has an average salary of $34,995, which is higher than the $34,885 average annual salary of a front desk supervisor.

The top three skills for a desk service coordinator include customer service, front desk and data entry. The most important skills for a front desk supervisor are reservations, guest service, and room availability.

Desk service coordinator vs front desk supervisor overview

	Desk Service Coordinator	Front Desk Supervisor
Yearly salary	$34,995	$34,885
Hourly rate	$16.82	$16.77
Growth rate	-4%	-
Number of jobs	60,000	69,802
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 46%
Average age	47	47
Years of experience	6	6

What does a desk service coordinator do?

A desk service coordinator oversees help desk services to ensure clients and employees receive optimal support. Although their duties vary upon their company or industry of employment, it usually entails setting goals and guidelines, establishing schedules and protocols, arranging various services, and developing strategies to optimize operations and services. They also address issues and concerns, solving them promptly and efficiently. Moreover, as a desk service coordinator, it is essential to monitor staff operations and implement the organization's standards and regulations.

What does a front desk supervisor do?

The primary role of front desk supervisors is to oversee the front desk of an establishment. Their duties and responsibilities include welcoming guests, taking their personal information, and selecting the rooms that suit their needs. Other responsibilities also include communicating and guiding other hotel staff members, providing extra services as requested by guests, and resolving any problems that might experience by guests. You are more likely to be hired as a front desk supervisor if you meet several qualifications that include having relevant hotel experience, attention to detail, and committed to delivering the best customer service.

Desk service coordinator vs front desk supervisor salary

Desk service coordinators and front desk supervisors have different pay scales, as shown below.

	Desk Service Coordinator	Front Desk Supervisor
Average salary	$34,995	$34,885
Salary range	Between $27,000 And $45,000	Between $26,000 And $45,000
Highest paying City	-	Washington, DC
Highest paying state	-	Hawaii
Best paying company	-	Punderson Manor Lodge & Conference Center
Best paying industry	-	Retail

Differences between desk service coordinator and front desk supervisor education

There are a few differences between a desk service coordinator and a front desk supervisor in terms of educational background:

	Desk Service Coordinator	Front Desk Supervisor
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	California State University - Bakersfield	Cornell University

Desk service coordinator vs front desk supervisor demographics

Here are the differences between desk service coordinators' and front desk supervisors' demographics:

	Desk Service Coordinator	Front Desk Supervisor
Average age	47	47
Gender ratio	Male, 28.8% Female, 71.2%	Male, 32.7% Female, 67.3%
Race ratio	Black or African American, 10.2% Unknown, 4.8% Hispanic or Latino, 18.5% Asian, 5.7% White, 60.1% American Indian and Alaska Native, 0.7%	Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between desk service coordinator and front desk supervisor duties and responsibilities

Desk service coordinator example responsibilities.

Communicate and manage externally (with customer) with strategic customers that utilize full infrastructure outsourcing with CenturyLink services.
Provide therapeutic assessment/intervention for pediatric patients throughout the hospital units by implementation of normative activities, procedure preparation, family/bereavement support.
Process cash, credit card, EBT and WIC payments.
Maintain confidential individual files on residents in compliance with HUD which contain intake/assessment information, confidentiality statement, and progress notes.

Front desk supervisor example responsibilities.

Organize all large group events, manage company website and Facebook page.
Utilize extensive manage care knowledge including Medicare, Medicaid, and Tricare to support business objectives.
Manage the doctor's agenda, reception area, phone calls, emails, POS system, and accounts receivables.
Manage POS deposits and reconciliations for membership and accessory sales.
Assist customers with reservation and hotel procedures, consistently manage PBX and hotel operations and customer relations
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.

Desk service coordinator vs front desk supervisor skills

Common desk service coordinator skills

Customer Service, 23%
Front Desk, 23%
Data Entry, 14%
Contract Terms, 10%
Scheduling Appointments, 9%
Service Desk, 7%

Common front desk supervisor skills

Reservations, 23%
Guest Service, 10%
Room Availability, 7%
Computer System, 4%
Customer Service, 4%
Guest Rooms, 3%

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Desk Service Coordinator
Desk Service Coordinator vs Front Desk Supervisor

Updated January 8, 2025

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