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The differences between desk service coordinators and service desk associates can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a desk service coordinator, becoming a service desk associate takes usually requires 6-12 months. Additionally, a service desk associate has an average salary of $40,699, which is higher than the $34,995 average annual salary of a desk service coordinator.
The top three skills for a desk service coordinator include customer service, front desk and data entry. The most important skills for a service desk associate are service desk, customer service, and sales floor.
| Desk Service Coordinator | Service Desk Associate | |
| Yearly salary | $34,995 | $40,699 |
| Hourly rate | $16.82 | $19.57 |
| Growth rate | -4% | -4% |
| Number of jobs | 60,000 | 99,676 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 33% |
| Average age | 47 | 40 |
| Years of experience | 6 | 12 |
A desk service coordinator oversees help desk services to ensure clients and employees receive optimal support. Although their duties vary upon their company or industry of employment, it usually entails setting goals and guidelines, establishing schedules and protocols, arranging various services, and developing strategies to optimize operations and services. They also address issues and concerns, solving them promptly and efficiently. Moreover, as a desk service coordinator, it is essential to monitor staff operations and implement the organization's standards and regulations.
A service desk associate will answer and respond to the inquiries and requests from both employees and customers, either through telephone calls, emails, or in person. Your duties as a service desk associate will vary depending on the sector you work in. These duties may include capturing and validating queries and issues for processing, communicating with users via different channels, and advising users on the appropriate action to address their concerns. You will also be responsible for escalating unresolved issues to a much higher support level and providing security support and advice.
Desk service coordinators and service desk associates have different pay scales, as shown below.
| Desk Service Coordinator | Service Desk Associate | |
| Average salary | $34,995 | $40,699 |
| Salary range | Between $27,000 And $45,000 | Between $15,000 And $105,000 |
| Highest paying City | - | - |
| Highest paying state | - | - |
| Best paying company | - | - |
| Best paying industry | - | - |
There are a few differences between a desk service coordinator and a service desk associate in terms of educational background:
| Desk Service Coordinator | Service Desk Associate | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 33% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | - |
Here are the differences between desk service coordinators' and service desk associates' demographics:
| Desk Service Coordinator | Service Desk Associate | |
| Average age | 47 | 40 |
| Gender ratio | Male, 28.8% Female, 71.2% | Male, 23.6% Female, 76.4% |
| Race ratio | Black or African American, 10.2% Unknown, 4.8% Hispanic or Latino, 18.5% Asian, 5.7% White, 60.1% American Indian and Alaska Native, 0.7% | Black or African American, 11.0% Unknown, 5.2% Hispanic or Latino, 17.7% Asian, 6.2% White, 59.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 7% |