Desk service coordinator vs service desk team lead

The differences between desk service coordinators and service desk team leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a desk service coordinator and a service desk team lead. Additionally, a service desk team lead has an average salary of $50,627, which is higher than the $34,995 average annual salary of a desk service coordinator.

The top three skills for a desk service coordinator include customer service, front desk and data entry. The most important skills for a service desk team lead are technical support, ITIL, and infrastructure.

Desk service coordinator vs service desk team lead overview

	Desk Service Coordinator	Service Desk Team Lead
Yearly salary	$34,995	$50,627
Hourly rate	$16.82	$24.34
Growth rate	-4%	10%
Number of jobs	60,000	74,305
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 59%
Average age	47	47
Years of experience	6	6

Desk service coordinator vs service desk team lead salary

Desk service coordinators and service desk team leads have different pay scales, as shown below.

	Desk Service Coordinator	Service Desk Team Lead
Average salary	$34,995	$50,627
Salary range	Between $27,000 And $45,000	Between $34,000 And $75,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between desk service coordinator and service desk team lead education

There are a few differences between a desk service coordinator and a service desk team lead in terms of educational background:

	Desk Service Coordinator	Service Desk Team Lead
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 59%
Most common major	Business	Business
Most common college	California State University - Bakersfield	Stanford University

Desk service coordinator vs service desk team lead demographics

Here are the differences between desk service coordinators' and service desk team leads' demographics:

	Desk Service Coordinator	Service Desk Team Lead
Average age	47	47
Gender ratio	Male, 28.8% Female, 71.2%	Male, 68.2% Female, 31.8%
Race ratio	Black or African American, 10.2% Unknown, 4.8% Hispanic or Latino, 18.5% Asian, 5.7% White, 60.1% American Indian and Alaska Native, 0.7%	Black or African American, 10.9% Unknown, 4.8% Hispanic or Latino, 16.9% Asian, 5.9% White, 60.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between desk service coordinator and service desk team lead duties and responsibilities

Desk service coordinator example responsibilities.

Communicate and manage externally (with customer) with strategic customers that utilize full infrastructure outsourcing with CenturyLink services.
Provide therapeutic assessment/intervention for pediatric patients throughout the hospital units by implementation of normative activities, procedure preparation, family/bereavement support.
Process cash, credit card, EBT and WIC payments.
Maintain confidential individual files on residents in compliance with HUD which contain intake/assessment information, confidentiality statement, and progress notes.

Service desk team lead example responsibilities.

Best-Inform administrator managing application from UNIX server.
Create base OS images for all new hardware.
Provide support for VPN connection issues and remote access.
Create metrics on all inbound and outbound calls using Cisco VOIP reporting tool.
Use Citrix application to clear log in sessions for company applications and administer remotely to users offsite.
Facilitate creation and implementation of continuous improvement ideas and processes base on industry best practices (ITIL).

Desk service coordinator vs service desk team lead skills

Common desk service coordinator skills

Customer Service, 23%
Front Desk, 23%
Data Entry, 14%
Contract Terms, 10%
Scheduling Appointments, 9%
Service Desk, 7%

Common service desk team lead skills

Technical Support, 9%
ITIL, 8%
Infrastructure, 7%
Level Agreements, 5%
ITSM, 5%
Incident Management, 4%

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Desk Service Coordinator
Desk Service Coordinator vs Service Desk Team Lead

Updated January 8, 2025

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