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Desk top publisher vs technical support specialist

The differences between desk top publishers and technical support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a desk top publisher and a technical support specialist. Additionally, a technical support specialist has an average salary of $48,667, which is higher than the $47,203 average annual salary of a desk top publisher.

The top three skills for a desk top publisher include desktop support, PC and OS. The most important skills for a technical support specialist are customer service, technical support, and troubleshoot.

Desk top publisher vs technical support specialist overview

Desk Top PublisherTechnical Support Specialist
Yearly salary$47,203$48,667
Hourly rate$22.69$23.40
Growth rate10%10%
Number of jobs24,946157,425
Job satisfaction-4.6
Most common degreeBachelor's Degree, 38%Bachelor's Degree, 50%
Average age4242
Years of experience22

Desk top publisher vs technical support specialist salary

Desk top publishers and technical support specialists have different pay scales, as shown below.

Desk Top PublisherTechnical Support Specialist
Average salary$47,203$48,667
Salary rangeBetween $30,000 And $73,000Between $30,000 And $76,000
Highest paying City-San Francisco, CA
Highest paying state-New Jersey
Best paying company-Meta
Best paying industry-Finance

Differences between desk top publisher and technical support specialist education

There are a few differences between a desk top publisher and a technical support specialist in terms of educational background:

Desk Top PublisherTechnical Support Specialist
Most common degreeBachelor's Degree, 38%Bachelor's Degree, 50%
Most common majorComputer ScienceComputer Science
Most common collegeMassachusetts Institute of TechnologyStanford University

Desk top publisher vs technical support specialist demographics

Here are the differences between desk top publishers' and technical support specialists' demographics:

Desk Top PublisherTechnical Support Specialist
Average age4242
Gender ratioMale, 53.2% Female, 46.8%Male, 75.4% Female, 24.6%
Race ratioBlack or African American, 10.8% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.6% White, 56.4% American Indian and Alaska Native, 0.4%Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between desk top publisher and technical support specialist duties and responsibilities

Desk top publisher example responsibilities.

  • Manage remedy ticket queue to ensure tickets are being handle properly and resolve within SLA.
  • Create a SharePoint document repository for all legacy system information, configuration, and associate processes.
  • Monitor the NAGIOS alarm system that report alerts for servers, switches, applications, and services.
  • Provide networking/desktop support and perform mainframe and account maintenance tasks.

Technical support specialist example responsibilities.

  • Implement hardware and software upgrades and maintain stability, usability, and security for desktop/laptop/mobile systems; achieve SLA's.
  • Manage all operating end-user software including JavaScript - updating/installing Java.
  • Install, configure and manage proprietary applications on Unix servers.
  • Manage large-scale PC deployments including site surveys involving verification of network activity and appropriate power availability.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Deploy and troubleshoot complex software installations in Microsoft and Linux environments.
  • Show more

Desk top publisher vs technical support specialist skills

Common desk top publisher skills
  • Desktop Support, 39%
  • PC, 14%
  • OS, 13%
  • XP, 11%
  • LAN, 9%
  • VPN, 9%
Common technical support specialist skills
  • Customer Service, 12%
  • Technical Support, 10%
  • Troubleshoot, 8%
  • Math, 4%
  • Customer Satisfaction, 3%
  • Phone Calls, 3%

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