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Deskside support specialist vs administrative technical support

The differences between deskside support specialists and administrative technical supports can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a deskside support specialist and an administrative technical support. Additionally, a deskside support specialist has an average salary of $52,580, which is higher than the $46,753 average annual salary of an administrative technical support.

The top three skills for a deskside support specialist include troubleshoot, deskside support and tcp ip. The most important skills for an administrative technical support are technical support, customer service, and troubleshoot.

Deskside support specialist vs administrative technical support overview

Deskside Support SpecialistAdministrative Technical Support
Yearly salary$52,580$46,753
Hourly rate$25.28$22.48
Growth rate10%10%
Number of jobs117,307186,858
Job satisfaction--
Most common degreeBachelor's Degree, 42%Bachelor's Degree, 52%
Average age4242
Years of experience22

Deskside support specialist vs administrative technical support salary

Deskside support specialists and administrative technical supports have different pay scales, as shown below.

Deskside Support SpecialistAdministrative Technical Support
Average salary$52,580$46,753
Salary rangeBetween $45,000 And $60,000Between $29,000 And $75,000
Highest paying City-New York, NY
Highest paying state-New Jersey
Best paying company-AIG
Best paying industry--

Differences between deskside support specialist and administrative technical support education

There are a few differences between a deskside support specialist and an administrative technical support in terms of educational background:

Deskside Support SpecialistAdministrative Technical Support
Most common degreeBachelor's Degree, 42%Bachelor's Degree, 52%
Most common majorInformation TechnologyComputer Science
Most common collegeMassachusetts Institute of TechnologyStanford University

Deskside support specialist vs administrative technical support demographics

Here are the differences between deskside support specialists' and administrative technical supports' demographics:

Deskside Support SpecialistAdministrative Technical Support
Average age4242
Gender ratioMale, 89.0% Female, 11.0%Male, 67.6% Female, 32.4%
Race ratioBlack or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4%Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.4% White, 54.8% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between deskside support specialist and administrative technical support duties and responsibilities

Deskside support specialist example responsibilities.

  • Manage all operating end-user software including JavaScript - updating/installing Java.
  • Assist with CISCO VoIP phone system.
  • Install images via SCCM server.
  • Assist in regular preventive maintenance of floor workstations and laptops.
  • Provide onsite support for all LAN and pc-base applications offer by the firm.
  • Designate VIP technician, troubleshooting all VIP tickets and ensuring all tickets meet service level agreements.
  • Show more

Administrative technical support example responsibilities.

  • Manage video teleconference sessions, troubleshoot connection issues.
  • Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
  • Used Citrix remote access to demonstrate and diagnose software problems.
  • Perform automation of scripts for all the environments in UNIX.
  • Train new users, assist in maintenance and deployment of SLA.
  • Maintain DNS zones, virtual web sites and POP3 email client accounts.
  • Show more

Deskside support specialist vs administrative technical support skills

Common deskside support specialist skills
  • Troubleshoot, 14%
  • Deskside Support, 8%
  • Tcp Ip, 7%
  • LAN, 7%
  • Technical Support, 6%
  • Customer Satisfaction, 6%
Common administrative technical support skills
  • Technical Support, 13%
  • Customer Service, 9%
  • Troubleshoot, 7%
  • Phone Calls, 6%
  • Data Entry, 5%
  • Desk Support, 5%

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