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Deskside support specialist vs operations support specialist

The differences between deskside support specialists and operations support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a deskside support specialist and an operations support specialist. Additionally, a deskside support specialist has an average salary of $52,580, which is higher than the $44,233 average annual salary of an operations support specialist.

The top three skills for a deskside support specialist include troubleshoot, deskside support and tcp ip. The most important skills for an operations support specialist are operations support, customer service, and data entry.

Deskside support specialist vs operations support specialist overview

Deskside Support SpecialistOperations Support Specialist
Yearly salary$52,580$44,233
Hourly rate$25.28$21.27
Growth rate10%10%
Number of jobs117,307176,034
Job satisfaction--
Most common degreeBachelor's Degree, 42%Bachelor's Degree, 57%
Average age4242
Years of experience22

Deskside support specialist vs operations support specialist salary

Deskside support specialists and operations support specialists have different pay scales, as shown below.

Deskside Support SpecialistOperations Support Specialist
Average salary$52,580$44,233
Salary rangeBetween $45,000 And $60,000Between $27,000 And $71,000
Highest paying City-New York, NY
Highest paying state-New Jersey
Best paying company-KLA
Best paying industry-Automotive

Differences between deskside support specialist and operations support specialist education

There are a few differences between a deskside support specialist and an operations support specialist in terms of educational background:

Deskside Support SpecialistOperations Support Specialist
Most common degreeBachelor's Degree, 42%Bachelor's Degree, 57%
Most common majorInformation TechnologyBusiness
Most common collegeMassachusetts Institute of TechnologyStanford University

Deskside support specialist vs operations support specialist demographics

Here are the differences between deskside support specialists' and operations support specialists' demographics:

Deskside Support SpecialistOperations Support Specialist
Average age4242
Gender ratioMale, 89.0% Female, 11.0%Male, 44.0% Female, 56.0%
Race ratioBlack or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4%Black or African American, 12.0% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between deskside support specialist and operations support specialist duties and responsibilities

Deskside support specialist example responsibilities.

  • Manage all operating end-user software including JavaScript - updating/installing Java.
  • Assist with CISCO VoIP phone system.
  • Install images via SCCM server.
  • Assist in regular preventive maintenance of floor workstations and laptops.
  • Provide onsite support for all LAN and pc-base applications offer by the firm.
  • Designate VIP technician, troubleshooting all VIP tickets and ensuring all tickets meet service level agreements.
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Operations support specialist example responsibilities.

  • Manage HTML developers to create and maintain FDIC Internet/Intranet.
  • Manage windows active directory, exchange, and file servers for user profiles and access.
  • Lead testing for all new store openings to ensure all POS and systems which support the retail team are fully operational.
  • Design and manage studies for alternative API qualification for commercial products.
  • Cable TV, Ethernet and phone cable runs and outlets
  • Load multiple versions of Linux onto multiple computers from scratch simultaneously.
  • Show more

Deskside support specialist vs operations support specialist skills

Common deskside support specialist skills
  • Troubleshoot, 14%
  • Deskside Support, 8%
  • Tcp Ip, 7%
  • LAN, 7%
  • Technical Support, 6%
  • Customer Satisfaction, 6%
Common operations support specialist skills
  • Operations Support, 19%
  • Customer Service, 17%
  • Data Entry, 5%
  • PowerPoint, 4%
  • Technical Support, 3%
  • DOD, 3%

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