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Deskside support specialist vs senior support specialist

The differences between deskside support specialists and senior support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a deskside support specialist and a senior support specialist. Additionally, a senior support specialist has an average salary of $106,515, which is higher than the $52,580 average annual salary of a deskside support specialist.

The top three skills for a deskside support specialist include troubleshoot, deskside support and tcp ip. The most important skills for a senior support specialist are customer service, technical support, and troubleshoot.

Deskside support specialist vs senior support specialist overview

Deskside Support SpecialistSenior Support Specialist
Yearly salary$52,580$106,515
Hourly rate$25.28$51.21
Growth rate10%10%
Number of jobs117,307103,203
Job satisfaction--
Most common degreeBachelor's Degree, 42%Bachelor's Degree, 55%
Average age4242
Years of experience22

Deskside support specialist vs senior support specialist salary

Deskside support specialists and senior support specialists have different pay scales, as shown below.

Deskside Support SpecialistSenior Support Specialist
Average salary$52,580$106,515
Salary rangeBetween $45,000 And $60,000Between $71,000 And $159,000
Highest paying City-Piscataway, NJ
Highest paying state-New Jersey
Best paying company-Eclaro
Best paying industry-Manufacturing

Differences between deskside support specialist and senior support specialist education

There are a few differences between a deskside support specialist and a senior support specialist in terms of educational background:

Deskside Support SpecialistSenior Support Specialist
Most common degreeBachelor's Degree, 42%Bachelor's Degree, 55%
Most common majorInformation TechnologyBusiness
Most common collegeMassachusetts Institute of TechnologyStanford University

Deskside support specialist vs senior support specialist demographics

Here are the differences between deskside support specialists' and senior support specialists' demographics:

Deskside Support SpecialistSenior Support Specialist
Average age4242
Gender ratioMale, 89.0% Female, 11.0%Male, 61.2% Female, 38.8%
Race ratioBlack or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4%Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.8% White, 55.7% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between deskside support specialist and senior support specialist duties and responsibilities

Deskside support specialist example responsibilities.

  • Manage all operating end-user software including JavaScript - updating/installing Java.
  • Assist with CISCO VoIP phone system.
  • Install images via SCCM server.
  • Assist in regular preventive maintenance of floor workstations and laptops.
  • Provide onsite support for all LAN and pc-base applications offer by the firm.
  • Designate VIP technician, troubleshooting all VIP tickets and ensuring all tickets meet service level agreements.
  • Show more

Senior support specialist example responsibilities.

  • Manage UNIX OS technical documentation and marketing materials.
  • Maintain desktop encryption keys for all company laptops.
  • Implement desktop and laptop encryption applications in NY area offices.
  • Oversee the backing up of company data and creation of PC images for each type of machine.
  • Perform moves, adds, and changes of PC equipment such as desktops, laptops, monitors.
  • Perform DB2 data loads on a UNIX platform, verify and update test data, utilizing execution of SQL queries.
  • Show more

Deskside support specialist vs senior support specialist skills

Common deskside support specialist skills
  • Troubleshoot, 14%
  • Deskside Support, 8%
  • Tcp Ip, 7%
  • LAN, 7%
  • Technical Support, 6%
  • Customer Satisfaction, 6%
Common senior support specialist skills
  • Customer Service, 18%
  • Technical Support, 8%
  • Troubleshoot, 7%
  • Phone Calls, 5%
  • Data Entry, 5%
  • Computer System, 3%

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