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Deskside support specialist vs support specialist

The differences between deskside support specialists and support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a deskside support specialist and a support specialist. Additionally, a deskside support specialist has an average salary of $52,580, which is higher than the $40,782 average annual salary of a support specialist.

The top three skills for a deskside support specialist include troubleshoot, deskside support and tcp ip. The most important skills for a support specialist are customer service, patients, and mental health.

Deskside support specialist vs support specialist overview

Deskside Support SpecialistSupport Specialist
Yearly salary$52,580$40,782
Hourly rate$25.28$19.61
Growth rate10%10%
Number of jobs117,307125,740
Job satisfaction-3
Most common degreeBachelor's Degree, 42%Bachelor's Degree, 52%
Average age4242
Years of experience22

Deskside support specialist vs support specialist salary

Deskside support specialists and support specialists have different pay scales, as shown below.

Deskside Support SpecialistSupport Specialist
Average salary$52,580$40,782
Salary rangeBetween $45,000 And $60,000Between $25,000 And $64,000
Highest paying City-New York, NY
Highest paying state-New York
Best paying company-Microsoft
Best paying industry-Technology

Differences between deskside support specialist and support specialist education

There are a few differences between a deskside support specialist and a support specialist in terms of educational background:

Deskside Support SpecialistSupport Specialist
Most common degreeBachelor's Degree, 42%Bachelor's Degree, 52%
Most common majorInformation TechnologyBusiness
Most common collegeMassachusetts Institute of TechnologyStanford University

Deskside support specialist vs support specialist demographics

Here are the differences between deskside support specialists' and support specialists' demographics:

Deskside Support SpecialistSupport Specialist
Average age4242
Gender ratioMale, 89.0% Female, 11.0%Male, 38.4% Female, 61.6%
Race ratioBlack or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4%Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.4% White, 56.4% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between deskside support specialist and support specialist duties and responsibilities

Deskside support specialist example responsibilities.

  • Manage all operating end-user software including JavaScript - updating/installing Java.
  • Assist with CISCO VoIP phone system.
  • Install images via SCCM server.
  • Assist in regular preventive maintenance of floor workstations and laptops.
  • Provide onsite support for all LAN and pc-base applications offer by the firm.
  • Designate VIP technician, troubleshooting all VIP tickets and ensuring all tickets meet service level agreements.
  • Show more

Support specialist example responsibilities.

  • Manage project SharePoint site for the purpose of supporting ongoing collaboration
  • Provide Cerner CPOE learning support to physicians.
  • Train in motivational interviewing, HIPAA regulations, CPR certify, emergency preparedness, suicide awareness, and team building.
  • Participate in inventory taking process and maintain stockroom organization and cleanliness.
  • Create and maintain a database of ACH clients.
  • Configure, setup VPN connections, remote access.
  • Show more

Deskside support specialist vs support specialist skills

Common deskside support specialist skills
  • Troubleshoot, 14%
  • Deskside Support, 8%
  • Tcp Ip, 7%
  • LAN, 7%
  • Technical Support, 6%
  • Customer Satisfaction, 6%
Common support specialist skills
  • Customer Service, 16%
  • Patients, 8%
  • Mental Health, 6%
  • Social Work, 4%
  • Peer Support, 4%
  • Data Entry, 3%

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