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Deskside support specialist vs systems support specialist

The differences between deskside support specialists and systems support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a deskside support specialist and a systems support specialist. Additionally, a systems support specialist has an average salary of $61,744, which is higher than the $52,580 average annual salary of a deskside support specialist.

The top three skills for a deskside support specialist include troubleshoot, deskside support and tcp ip. The most important skills for a systems support specialist are customer service, troubleshoot, and technical support.

Deskside support specialist vs systems support specialist overview

Deskside Support SpecialistSystems Support Specialist
Yearly salary$52,580$61,744
Hourly rate$25.28$29.68
Growth rate10%10%
Number of jobs117,307159,364
Job satisfaction--
Most common degreeBachelor's Degree, 42%Bachelor's Degree, 54%
Average age4242
Years of experience22

Deskside support specialist vs systems support specialist salary

Deskside support specialists and systems support specialists have different pay scales, as shown below.

Deskside Support SpecialistSystems Support Specialist
Average salary$52,580$61,744
Salary rangeBetween $45,000 And $60,000Between $41,000 And $91,000
Highest paying City-Centreville, VA
Highest paying state-Virginia
Best paying company-Koch Industries
Best paying industry-Technology

Differences between deskside support specialist and systems support specialist education

There are a few differences between a deskside support specialist and a systems support specialist in terms of educational background:

Deskside Support SpecialistSystems Support Specialist
Most common degreeBachelor's Degree, 42%Bachelor's Degree, 54%
Most common majorInformation TechnologyBusiness
Most common collegeMassachusetts Institute of TechnologyStanford University

Deskside support specialist vs systems support specialist demographics

Here are the differences between deskside support specialists' and systems support specialists' demographics:

Deskside Support SpecialistSystems Support Specialist
Average age4242
Gender ratioMale, 89.0% Female, 11.0%Male, 73.4% Female, 26.6%
Race ratioBlack or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4%Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.6% White, 56.0% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between deskside support specialist and systems support specialist duties and responsibilities

Deskside support specialist example responsibilities.

  • Manage all operating end-user software including JavaScript - updating/installing Java.
  • Assist with CISCO VoIP phone system.
  • Install images via SCCM server.
  • Assist in regular preventive maintenance of floor workstations and laptops.
  • Provide onsite support for all LAN and pc-base applications offer by the firm.
  • Designate VIP technician, troubleshooting all VIP tickets and ensuring all tickets meet service level agreements.
  • Show more

Systems support specialist example responsibilities.

  • Manage the internal installs of the application on all relevant versions in order to test and QA new patch releases.
  • Configure VOIP IP communicators and manage user administration to ensure adequate telecommunication securely.
  • Manage large-scale PC deployments including site surveys involving verification of network activity and appropriate power availability.
  • Administer SharePoint site updates and create documentation to aid users and expedite problem resolution.
  • Used JAXB to convert XML response to Java class objects.
  • Resolve errors within proprietary application on java, oracle and unix.
  • Show more

Deskside support specialist vs systems support specialist skills

Common deskside support specialist skills
  • Troubleshoot, 14%
  • Deskside Support, 8%
  • Tcp Ip, 7%
  • LAN, 7%
  • Technical Support, 6%
  • Customer Satisfaction, 6%
Common systems support specialist skills
  • Customer Service, 14%
  • Troubleshoot, 8%
  • Technical Support, 6%
  • PC, 5%
  • System Support, 4%
  • Computer System, 4%

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