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Desktop lead technician vs computer support technician

The differences between desktop lead technicians and computer support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a desktop lead technician and a computer support technician. Additionally, a desktop lead technician has an average salary of $80,452, which is higher than the $41,852 average annual salary of a computer support technician.

The top three skills for a desktop lead technician include PC, workstations and remedy. The most important skills for a computer support technician are customer service, technical support, and computer support.

Desktop lead technician vs computer support technician overview

Desktop Lead TechnicianComputer Support Technician
Yearly salary$80,452$41,852
Hourly rate$38.68$20.12
Growth rate10%10%
Number of jobs37,870121,180
Job satisfaction--
Most common degreeBachelor's Degree, 47%Bachelor's Degree, 46%
Average age4242
Years of experience22

Desktop lead technician vs computer support technician salary

Desktop lead technicians and computer support technicians have different pay scales, as shown below.

Desktop Lead TechnicianComputer Support Technician
Average salary$80,452$41,852
Salary rangeBetween $51,000 And $124,000Between $34,000 And $51,000
Highest paying City-Lompoc, CA
Highest paying state-California
Best paying company-Lawrence Livermore National Laboratory
Best paying industry-Manufacturing

Differences between desktop lead technician and computer support technician education

There are a few differences between a desktop lead technician and a computer support technician in terms of educational background:

Desktop Lead TechnicianComputer Support Technician
Most common degreeBachelor's Degree, 47%Bachelor's Degree, 46%
Most common majorComputer Information SystemsComputer Science
Most common collegeStanford UniversityUniversity of Pennsylvania

Desktop lead technician vs computer support technician demographics

Here are the differences between desktop lead technicians' and computer support technicians' demographics:

Desktop Lead TechnicianComputer Support Technician
Average age4242
Gender ratioMale, 87.5% Female, 12.5%Male, 83.2% Female, 16.8%
Race ratioBlack or African American, 10.1% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.6% White, 56.9% American Indian and Alaska Native, 0.4%Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 11.7% White, 55.2% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between desktop lead technician and computer support technician duties and responsibilities

Desktop lead technician example responsibilities.

  • Help accomplish the business unit's SLA goals, which lead to higher bonuses.
  • Design and implement an inventory system using SharePoint providing a more efficient way to manage company assets.
  • Transfer all user data, applications, and software to new PC and ensure capability.
  • Maintain inventory of all PC relate assets using remedy database.
  • Support remote users with VPN, dial-up, and OWA access.
  • Work with outside vendors to package software for deployment through LANDesk and SCCM.
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Computer support technician example responsibilities.

  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Used and become familiar with LINUX network file system.
  • Used Linux operating system to recover data from hard drives.
  • Support & troubleshoot VPN, Internet connections, email, browser and OS errors.
  • Network troubleshooting (proxy setting, TCP/IP configuration, DNS servers, etc . )
  • Install and configure new office computers to connect to the office network and the Internet via TCP/IP.
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Desktop lead technician vs computer support technician skills

Common desktop lead technician skills
  • PC, 8%
  • Workstations, 7%
  • Remedy, 6%
  • Asset Management, 6%
  • Remote Desktop, 6%
  • OS, 6%
Common computer support technician skills
  • Customer Service, 11%
  • Technical Support, 8%
  • Computer Support, 7%
  • Desk Support, 4%
  • Mac, 4%
  • Computer System, 4%

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