Desktop lead technician vs desktop engineer

Differences between desktop lead technician and desktop engineer duties and responsibilities

Desktop lead technician example responsibilities.

• Help accomplish the business unit's SLA goals, which lead to higher bonuses.
• Design and implement an inventory system using SharePoint providing a more efficient way to manage company assets.
• Transfer all user data, applications, and software to new PC and ensure capability.
• Maintain inventory of all PC relate assets using remedy database.
• Support remote users with VPN, dial-up, and OWA access.
• Work with outside vendors to package software for deployment through LANDesk and SCCM.
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Desktop engineer example responsibilities.

• Assign and manage extensions, voicemail accounts using AVAYA phone system.
• Partner with Microsoft, Symantec and other vendors to manage applications on all corporate desktops.
• Work on installing, configuring and managing multiple LAN/WAN network technologies (Cisco switches, routers and firewalls).
• Manage software deployments using SCCM and oversee monitoring of complex applications.
• Install and troubleshoot LAN connectivity email configurations on end-user workstations.
• Advance knowledge of LAN's including administration, security and physical cabling.
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