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Desktop lead technician vs lead support technician

The differences between desktop lead technicians and lead support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a desktop lead technician and a lead support technician. Additionally, a lead support technician has an average salary of $95,420, which is higher than the $80,452 average annual salary of a desktop lead technician.

The top three skills for a desktop lead technician include PC, workstations and remedy. The most important skills for a lead support technician are database, customer service, and customer satisfaction.

Desktop lead technician vs lead support technician overview

Desktop Lead TechnicianLead Support Technician
Yearly salary$80,452$95,420
Hourly rate$38.68$45.88
Growth rate10%10%
Number of jobs37,870115,952
Job satisfaction--
Most common degreeBachelor's Degree, 47%Bachelor's Degree, 54%
Average age4242
Years of experience22

Desktop lead technician vs lead support technician salary

Desktop lead technicians and lead support technicians have different pay scales, as shown below.

Desktop Lead TechnicianLead Support Technician
Average salary$80,452$95,420
Salary rangeBetween $51,000 And $124,000Between $64,000 And $140,000
Highest paying City-San Francisco, CA
Highest paying state-New Jersey
Best paying company-Google
Best paying industry-Technology

Differences between desktop lead technician and lead support technician education

There are a few differences between a desktop lead technician and a lead support technician in terms of educational background:

Desktop Lead TechnicianLead Support Technician
Most common degreeBachelor's Degree, 47%Bachelor's Degree, 54%
Most common majorComputer Information SystemsComputer Science
Most common collegeStanford UniversityStanford University

Desktop lead technician vs lead support technician demographics

Here are the differences between desktop lead technicians' and lead support technicians' demographics:

Desktop Lead TechnicianLead Support Technician
Average age4242
Gender ratioMale, 87.5% Female, 12.5%Male, 81.1% Female, 18.9%
Race ratioBlack or African American, 10.1% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.6% White, 56.9% American Indian and Alaska Native, 0.4%Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 12.0% White, 55.1% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between desktop lead technician and lead support technician duties and responsibilities

Desktop lead technician example responsibilities.

  • Help accomplish the business unit's SLA goals, which lead to higher bonuses.
  • Design and implement an inventory system using SharePoint providing a more efficient way to manage company assets.
  • Transfer all user data, applications, and software to new PC and ensure capability.
  • Maintain inventory of all PC relate assets using remedy database.
  • Support remote users with VPN, dial-up, and OWA access.
  • Work with outside vendors to package software for deployment through LANDesk and SCCM.
  • Show more

Lead support technician example responsibilities.

  • Manage communications capabilities, including FTP, TCP/IP, direct connect, and modem.
  • Manage user problems with Citrix XenApp by clearing problematic connections to allow users to reconnect and use their applications.
  • Work with multiple virtualization software programs (Citrix XenCenter, ESXI vSphere); utilize Salesforce to manage support tickets.
  • Install network LAN equipment by running Cat5e cabling and setting up network switches and routers.
  • Used UNIX script for compiling and deployment.
  • Provide support to DoD secure project areas.
  • Show more

Desktop lead technician vs lead support technician skills

Common desktop lead technician skills
  • PC, 8%
  • Workstations, 7%
  • Remedy, 6%
  • Asset Management, 6%
  • Remote Desktop, 6%
  • OS, 6%
Common lead support technician skills
  • Database, 8%
  • Customer Service, 6%
  • Customer Satisfaction, 5%
  • Java, 4%
  • Customer Support, 4%
  • OS, 4%

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