Desktop lead technician vs network support technician

Differences between desktop lead technician and network support technician duties and responsibilities

Desktop lead technician example responsibilities.

• Help accomplish the business unit's SLA goals, which lead to higher bonuses.
• Design and implement an inventory system using SharePoint providing a more efficient way to manage company assets.
• Transfer all user data, applications, and software to new PC and ensure capability.
• Maintain inventory of all PC relate assets using remedy database.
• Support remote users with VPN, dial-up, and OWA access.
• Work with outside vendors to package software for deployment through LANDesk and SCCM.
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Network support technician example responsibilities.

• Assist in managing Nortel CS1000 phone system.
• Manage a technician scheduling system base on Linux.
• Manage SQL database moves, updates, backups, for end users ,.
• Manage circuit provisioning, customer contact, order tracking, IP allocation and task management databases.
• Manage all VoIP technology and phone configuration.
• Manage security solutions, including firewall, anti-virus, and intrusion detection systems.
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