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Desktop lead technician vs technician support tier

The differences between desktop lead technicians and technician support tiers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a desktop lead technician and a technician support tier. Additionally, a desktop lead technician has an average salary of $80,452, which is higher than the $54,889 average annual salary of a technician support tier.

The top three skills for a desktop lead technician include PC, workstations and remedy. The most important skills for a technician support tier are customer service, technical support, and phone calls.

Desktop lead technician vs technician support tier overview

Desktop Lead TechnicianTechnician Support Tier
Yearly salary$80,452$54,889
Hourly rate$38.68$26.39
Growth rate10%10%
Number of jobs37,870109,671
Job satisfaction--
Most common degreeBachelor's Degree, 47%Bachelor's Degree, 37%
Average age4242
Years of experience22

Desktop lead technician vs technician support tier salary

Desktop lead technicians and technician support tiers have different pay scales, as shown below.

Desktop Lead TechnicianTechnician Support Tier
Average salary$80,452$54,889
Salary rangeBetween $51,000 And $124,000Between $38,000 And $78,000
Highest paying City-Benicia, CA
Highest paying state-New York
Best paying company-Scantron
Best paying industry-Technology

Differences between desktop lead technician and technician support tier education

There are a few differences between a desktop lead technician and a technician support tier in terms of educational background:

Desktop Lead TechnicianTechnician Support Tier
Most common degreeBachelor's Degree, 47%Bachelor's Degree, 37%
Most common majorComputer Information SystemsBusiness
Most common collegeStanford UniversityStanford University

Desktop lead technician vs technician support tier demographics

Here are the differences between desktop lead technicians' and technician support tiers' demographics:

Desktop Lead TechnicianTechnician Support Tier
Average age4242
Gender ratioMale, 87.5% Female, 12.5%Male, 73.1% Female, 26.9%
Race ratioBlack or African American, 10.1% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.6% White, 56.9% American Indian and Alaska Native, 0.4%Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between desktop lead technician and technician support tier duties and responsibilities

Desktop lead technician example responsibilities.

  • Help accomplish the business unit's SLA goals, which lead to higher bonuses.
  • Design and implement an inventory system using SharePoint providing a more efficient way to manage company assets.
  • Transfer all user data, applications, and software to new PC and ensure capability.
  • Maintain inventory of all PC relate assets using remedy database.
  • Support remote users with VPN, dial-up, and OWA access.
  • Work with outside vendors to package software for deployment through LANDesk and SCCM.
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Technician support tier example responsibilities.

  • Walk customers through installations and achieve VoIP registration and/or DSL connectivity.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Help customers out with technical support with android basic cell phones and making changes to customer's accounts.
  • Experience in troubleshooting network connectivity, email, TCP/IP and voice over IP issues.
  • Help customers design custom reports to export data to and from the SQL database.
  • Support with ios, android, windows, and blackberry OS including tablets and mobile device.
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Desktop lead technician vs technician support tier skills

Common desktop lead technician skills
  • PC, 8%
  • Workstations, 7%
  • Remedy, 6%
  • Asset Management, 6%
  • Remote Desktop, 6%
  • OS, 6%
Common technician support tier skills
  • Customer Service, 15%
  • Technical Support, 12%
  • Phone Calls, 5%
  • Cisco Ios, 5%
  • Tier II, 4%
  • LAN, 4%

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