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Desktop service technician vs information systems technician

The differences between desktop service technicians and information systems technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a desktop service technician, becoming an information systems technician takes usually requires 4-6 years. Additionally, a desktop service technician has an average salary of $55,718, which is higher than the $46,346 average annual salary of an information systems technician.

The top three skills for a desktop service technician include PC, desktop support and voip. The most important skills for an information systems technician are customer service, troubleshoot, and technical support.

Desktop service technician vs information systems technician overview

Desktop Service TechnicianInformation Systems Technician
Yearly salary$55,718$46,346
Hourly rate$26.79$22.28
Growth rate8%10%
Number of jobs90,832173,424
Job satisfaction--
Most common degreeBachelor's Degree, 43%Bachelor's Degree, 50%
Average age4444
Years of experience126

Desktop service technician vs information systems technician salary

Desktop service technicians and information systems technicians have different pay scales, as shown below.

Desktop Service TechnicianInformation Systems Technician
Average salary$55,718$46,346
Salary rangeBetween $40,000 And $77,000Between $28,000 And $74,000
Highest paying City-Rahway, NJ
Highest paying state-New Jersey
Best paying company-Simpson Thacher & Bartlett
Best paying industry-Government

Differences between desktop service technician and information systems technician education

There are a few differences between a desktop service technician and an information systems technician in terms of educational background:

Desktop Service TechnicianInformation Systems Technician
Most common degreeBachelor's Degree, 43%Bachelor's Degree, 50%
Most common majorComputer ScienceBusiness
Most common college-Stanford University

Desktop service technician vs information systems technician demographics

Here are the differences between desktop service technicians' and information systems technicians' demographics:

Desktop Service TechnicianInformation Systems Technician
Average age4444
Gender ratioMale, 89.6% Female, 10.4%Male, 73.6% Female, 26.4%
Race ratioBlack or African American, 4.5% Unknown, 3.7% Hispanic or Latino, 17.6% Asian, 1.7% White, 71.8% American Indian and Alaska Native, 0.7%Black or African American, 6.2% Unknown, 4.7% Hispanic or Latino, 8.8% Asian, 12.0% White, 67.7% American Indian and Alaska Native, 0.5%
LGBT Percentage1%11%

Differences between desktop service technician and information systems technician duties and responsibilities

Desktop service technician example responsibilities.

  • Manage LAN infrastructure configuring and maintaining all network hardware devices.
  • Support VPN and VDI connections for remote workers.
  • Image and install OS and applications on desktops and laptops.
  • Assist users with VPN installation and setup to access network remotely.
  • Provide technical assistance in virus cleanup, configuration and installation of new workstations and computer training facility setup.
  • Deploy Microsoft SMS packages to add windows updates, anit-virus updates, and all other software packages via Microsoft SMS.
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Information systems technician example responsibilities.

  • Manage remedy ticket queue to ensure tickets are being handle properly and resolve within SLA.
  • Manage independent PC repair shop, self-motivate and self-responsible.
  • Develop Java base IAM system components to manage security and authorizations.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Install and configure local and network printers along with installing corporate standardize desktop OS and software configurations.
  • Perform POS installs, network troubleshooting/maintenance/installation, software upgrades/validation/ migration, end user help desk support, etc.
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Desktop service technician vs information systems technician skills

Common desktop service technician skills
  • PC, 11%
  • Desktop Support, 5%
  • VoIP, 5%
  • Remote Desktop, 5%
  • Software Issues, 5%
  • Network Printers, 5%
Common information systems technician skills
  • Customer Service, 14%
  • Troubleshoot, 8%
  • Technical Support, 7%
  • Phone Calls, 5%
  • Desk Support, 4%
  • Computer System, 3%

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