Desktop support lead vs support analyst

The differences between desktop support leads and support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a desktop support lead and a support analyst. Additionally, a support analyst has an average salary of $75,989, which is higher than the $49,669 average annual salary of a desktop support lead.

The top three skills for a desktop support lead include desktop support, PC and troubleshoot. The most important skills for a support analyst are customer service, troubleshoot, and technical support.

Desktop support lead vs support analyst overview

	Desktop Support Lead	Support Analyst
Yearly salary	$49,669	$75,989
Hourly rate	$23.88	$36.53
Growth rate	10%	10%
Number of jobs	87,522	107,039
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 62%
Average age	42	42
Years of experience	2	2

Desktop support lead vs support analyst salary

Desktop support leads and support analysts have different pay scales, as shown below.

	Desktop Support Lead	Support Analyst
Average salary	$49,669	$75,989
Salary range	Between $35,000 And $70,000	Between $50,000 And $114,000
Highest paying City	-	Jersey City, NJ
Highest paying state	-	New Jersey
Best paying company	-	The Citadel
Best paying industry	-	Finance

Differences between desktop support lead and support analyst education

There are a few differences between a desktop support lead and a support analyst in terms of educational background:

	Desktop Support Lead	Support Analyst
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 62%
Most common major	Computer Science	Business
Most common college	Massachusetts Institute of Technology	Stanford University

Desktop support lead vs support analyst demographics

Here are the differences between desktop support leads' and support analysts' demographics:

	Desktop Support Lead	Support Analyst
Average age	42	42
Gender ratio	Male, 91.0% Female, 9.0%	Male, 63.1% Female, 36.9%
Race ratio	Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 11.8% White, 54.9% American Indian and Alaska Native, 0.4%	Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4%
LGBT Percentage	11%	11%

Differences between desktop support lead and support analyst duties and responsibilities

Desktop support lead example responsibilities.

Manage incoming tasks and incidents in remedy and troubleshooting.
Utilize problem solving skills to troubleshoot hardware & software issues, printers, WI-FI & mobile devices.
Support a wide array of network technologies including administrating vmware environments, citrix applications and support field user VPN connectivity.
Deploy and install VOIP phones.
Install and configure Cisco VOIP.
Resolve network connectivity issues including VPN and Citirx.

Support analyst example responsibilities.

Manage support activities in the CRM.
Assist customers with configuring routers, high speed DSL modems, and cable broadband modems to achieve VoIP registrations and connectivity.
Manage customer expectations through use of negotiation, persuasion, diplomacy and clear communication.
Develop client case reports and dashboards within Salesforce CRM.
Create web pages (HTML and PDF) for intranet.
Perform hardware installations for LAN connection.

Desktop support lead vs support analyst skills

Common desktop support lead skills

Desktop Support, 13%
PC, 7%
Troubleshoot, 7%
Technical Support, 7%
VPN, 4%
Remedy, 4%

Common support analyst skills

Customer Service, 16%
Troubleshoot, 7%
Technical Support, 5%
Application Support, 5%
Patients, 4%
Issue Resolution, 4%