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Desktop support lead technician vs desktop support analyst

The differences between desktop support lead technicians and desktop support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a desktop support lead technician and a desktop support analyst. Additionally, a desktop support lead technician has an average salary of $61,560, which is higher than the $48,674 average annual salary of a desktop support analyst.

The top three skills for a desktop support lead technician include desktop support, remote desktop and PC. The most important skills for a desktop support analyst are desktop support, customer service, and computer system.

Desktop support lead technician vs desktop support analyst overview

Desktop Support Lead TechnicianDesktop Support Analyst
Yearly salary$61,560$48,674
Hourly rate$29.60$23.40
Growth rate10%10%
Number of jobs104,35699,621
Job satisfaction--
Most common degreeBachelor's Degree, 42%Bachelor's Degree, 50%
Average age4242
Years of experience22

Desktop support lead technician vs desktop support analyst salary

Desktop support lead technicians and desktop support analysts have different pay scales, as shown below.

Desktop Support Lead TechnicianDesktop Support Analyst
Average salary$61,560$48,674
Salary rangeBetween $37,000 And $101,000Between $36,000 And $65,000
Highest paying City-New York, NY
Highest paying state-New York
Best paying company-Cambridge Associates
Best paying industry-Finance

Differences between desktop support lead technician and desktop support analyst education

There are a few differences between a desktop support lead technician and a desktop support analyst in terms of educational background:

Desktop Support Lead TechnicianDesktop Support Analyst
Most common degreeBachelor's Degree, 42%Bachelor's Degree, 50%
Most common majorComputer Information SystemsComputer Science
Most common collegeUniversity of PennsylvaniaMassachusetts Institute of Technology

Desktop support lead technician vs desktop support analyst demographics

Here are the differences between desktop support lead technicians' and desktop support analysts' demographics:

Desktop Support Lead TechnicianDesktop Support Analyst
Average age4242
Gender ratioMale, 91.6% Female, 8.4%Male, 87.9% Female, 12.1%
Race ratioBlack or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4%Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 12.3% White, 54.7% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between desktop support lead technician and desktop support analyst duties and responsibilities

Desktop support lead technician example responsibilities.

  • Lead weekend conversion team for client workstation migration from Novell to NT.
  • Manage incoming tasks and incidents in remedy and troubleshooting.
  • Deploy and implement Citrix Xen.
  • Learned to use SCCM to deploy software packages.
  • Configure, deploy and repair desktops and laptop workstations.
  • Support remote network access problems with dial up and VPN users.
  • Show more

Desktop support analyst example responsibilities.

  • Manage LAN infrastructure configuring and maintaining all network hardware devices.
  • Provide hardware and software support, coordinate and implement high volume workstation deployments, troubleshoot and administrate IEC production workstations.
  • Configure several software applications for use in CITRIX XenApp.
  • Maintain current patch levels for desktop OS and applications issues to isolate problem, then resolve or escalate as needed.
  • Establish connections through VPN, SSLVPN, and homegrown applications for remote access to network resources on laptops & mobile devices.
  • Complete Citrix training for installation and maintenance of computer servers.
  • Show more

Desktop support lead technician vs desktop support analyst skills

Common desktop support lead technician skills
  • Desktop Support, 8%
  • Remote Desktop, 7%
  • PC, 6%
  • Computer System, 6%
  • Troubleshoot, 6%
  • Technical Support, 6%
Common desktop support analyst skills
  • Desktop Support, 11%
  • Customer Service, 10%
  • Computer System, 8%
  • Software Issues, 7%
  • Technical Problems, 6%
  • Troubleshoot, 5%

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