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Desktop support lead technician vs desktop support consultant

The differences between desktop support lead technicians and desktop support consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a desktop support lead technician and a desktop support consultant. Additionally, a desktop support lead technician has an average salary of $61,560, which is higher than the $46,733 average annual salary of a desktop support consultant.

The top three skills for a desktop support lead technician include desktop support, remote desktop and PC. The most important skills for a desktop support consultant are desktop support, customer service, and troubleshoot.

Desktop support lead technician vs desktop support consultant overview

Desktop Support Lead TechnicianDesktop Support Consultant
Yearly salary$61,560$46,733
Hourly rate$29.60$22.47
Growth rate10%10%
Number of jobs104,356100,650
Job satisfaction--
Most common degreeBachelor's Degree, 42%Bachelor's Degree, 52%
Average age4242
Years of experience22

Desktop support lead technician vs desktop support consultant salary

Desktop support lead technicians and desktop support consultants have different pay scales, as shown below.

Desktop Support Lead TechnicianDesktop Support Consultant
Average salary$61,560$46,733
Salary rangeBetween $37,000 And $101,000Between $33,000 And $64,000
Highest paying City-Boston, MA
Highest paying state-Massachusetts
Best paying company-NTT Data International L.L.C.
Best paying industry-Finance

Differences between desktop support lead technician and desktop support consultant education

There are a few differences between a desktop support lead technician and a desktop support consultant in terms of educational background:

Desktop Support Lead TechnicianDesktop Support Consultant
Most common degreeBachelor's Degree, 42%Bachelor's Degree, 52%
Most common majorComputer Information SystemsComputer Science
Most common collegeUniversity of PennsylvaniaMassachusetts Institute of Technology

Desktop support lead technician vs desktop support consultant demographics

Here are the differences between desktop support lead technicians' and desktop support consultants' demographics:

Desktop Support Lead TechnicianDesktop Support Consultant
Average age4242
Gender ratioMale, 91.6% Female, 8.4%Male, 85.0% Female, 15.0%
Race ratioBlack or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4%Black or African American, 11.1% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 13.5% White, 54.4% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between desktop support lead technician and desktop support consultant duties and responsibilities

Desktop support lead technician example responsibilities.

  • Lead weekend conversion team for client workstation migration from Novell to NT.
  • Manage incoming tasks and incidents in remedy and troubleshooting.
  • Deploy and implement Citrix Xen.
  • Learned to use SCCM to deploy software packages.
  • Configure, deploy and repair desktops and laptop workstations.
  • Support remote network access problems with dial up and VPN users.
  • Show more

Desktop support consultant example responsibilities.

  • Install and manage several networking components including routers, switches, routing switches, wireless access points, and hubs.
  • Manage update deployment and verify policy adherence utilizing SCCM.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Perform data backup, virus scanning, and OS updating procedures.
  • Create and support user accounts for VOIP network utilizing Cisco IP phones.
  • Configure all applications, changes, and deletions of MITEL VOIP systems.
  • Show more

Desktop support lead technician vs desktop support consultant skills

Common desktop support lead technician skills
  • Desktop Support, 8%
  • Remote Desktop, 7%
  • PC, 6%
  • Computer System, 6%
  • Troubleshoot, 6%
  • Technical Support, 6%
Common desktop support consultant skills
  • Desktop Support, 12%
  • Customer Service, 11%
  • Troubleshoot, 8%
  • PC, 6%
  • Technical Support, 6%
  • OS, 4%

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