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Desktop support lead technician vs desktop support lead

The differences between desktop support lead technicians and desktop support leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a desktop support lead technician and a desktop support lead. Additionally, a desktop support lead technician has an average salary of $61,560, which is higher than the $49,669 average annual salary of a desktop support lead.

The top three skills for a desktop support lead technician include desktop support, remote desktop and PC. The most important skills for a desktop support lead are desktop support, PC, and troubleshoot.

Desktop support lead technician vs desktop support lead overview

Desktop Support Lead TechnicianDesktop Support Lead
Yearly salary$61,560$49,669
Hourly rate$29.60$23.88
Growth rate10%10%
Number of jobs104,35687,522
Job satisfaction--
Most common degreeBachelor's Degree, 42%Bachelor's Degree, 53%
Average age4242
Years of experience22

Desktop support lead technician vs desktop support lead salary

Desktop support lead technicians and desktop support leads have different pay scales, as shown below.

Desktop Support Lead TechnicianDesktop Support Lead
Average salary$61,560$49,669
Salary rangeBetween $37,000 And $101,000Between $35,000 And $70,000
Highest paying City--
Highest paying state--
Best paying company--
Best paying industry--

Differences between desktop support lead technician and desktop support lead education

There are a few differences between a desktop support lead technician and a desktop support lead in terms of educational background:

Desktop Support Lead TechnicianDesktop Support Lead
Most common degreeBachelor's Degree, 42%Bachelor's Degree, 53%
Most common majorComputer Information SystemsComputer Science
Most common collegeUniversity of PennsylvaniaMassachusetts Institute of Technology

Desktop support lead technician vs desktop support lead demographics

Here are the differences between desktop support lead technicians' and desktop support leads' demographics:

Desktop Support Lead TechnicianDesktop Support Lead
Average age4242
Gender ratioMale, 91.6% Female, 8.4%Male, 91.0% Female, 9.0%
Race ratioBlack or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4%Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 11.8% White, 54.9% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between desktop support lead technician and desktop support lead duties and responsibilities

Desktop support lead technician example responsibilities.

  • Lead weekend conversion team for client workstation migration from Novell to NT.
  • Manage incoming tasks and incidents in remedy and troubleshooting.
  • Deploy and implement Citrix Xen.
  • Learned to use SCCM to deploy software packages.
  • Configure, deploy and repair desktops and laptop workstations.
  • Support remote network access problems with dial up and VPN users.
  • Show more

Desktop support lead example responsibilities.

  • Manage incoming tasks and incidents in remedy and troubleshooting.
  • Utilize problem solving skills to troubleshoot hardware & software issues, printers, WI-FI & mobile devices.
  • Support a wide array of network technologies including administrating vmware environments, citrix applications and support field user VPN connectivity.
  • Deploy and install VOIP phones.
  • Install and configure Cisco VOIP.
  • Resolve network connectivity issues including VPN and Citirx.
  • Show more

Desktop support lead technician vs desktop support lead skills

Common desktop support lead technician skills
  • Desktop Support, 8%
  • Remote Desktop, 7%
  • PC, 6%
  • Computer System, 6%
  • Troubleshoot, 6%
  • Technical Support, 6%
Common desktop support lead skills
  • Desktop Support, 13%
  • PC, 7%
  • Troubleshoot, 7%
  • Technical Support, 7%
  • VPN, 4%
  • Remedy, 4%

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