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Desktop support lead technician vs desktop support team lead

The differences between desktop support lead technicians and desktop support team leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a desktop support lead technician and a desktop support team lead. Additionally, a desktop support team lead has an average salary of $80,618, which is higher than the $61,560 average annual salary of a desktop support lead technician.

The top three skills for a desktop support lead technician include desktop support, remote desktop and PC. The most important skills for a desktop support team lead are remote desktop, PC, and customer service.

Desktop support lead technician vs desktop support team lead overview

Desktop Support Lead TechnicianDesktop Support Team Lead
Yearly salary$61,560$80,618
Hourly rate$29.60$38.76
Growth rate10%10%
Number of jobs104,356112,434
Job satisfaction--
Most common degreeBachelor's Degree, 42%Bachelor's Degree, 56%
Average age4242
Years of experience22

Desktop support lead technician vs desktop support team lead salary

Desktop support lead technicians and desktop support team leads have different pay scales, as shown below.

Desktop Support Lead TechnicianDesktop Support Team Lead
Average salary$61,560$80,618
Salary rangeBetween $37,000 And $101,000Between $56,000 And $115,000
Highest paying City--
Highest paying state--
Best paying company--
Best paying industry--

Differences between desktop support lead technician and desktop support team lead education

There are a few differences between a desktop support lead technician and a desktop support team lead in terms of educational background:

Desktop Support Lead TechnicianDesktop Support Team Lead
Most common degreeBachelor's Degree, 42%Bachelor's Degree, 56%
Most common majorComputer Information SystemsBusiness
Most common collegeUniversity of PennsylvaniaStanford University

Desktop support lead technician vs desktop support team lead demographics

Here are the differences between desktop support lead technicians' and desktop support team leads' demographics:

Desktop Support Lead TechnicianDesktop Support Team Lead
Average age4242
Gender ratioMale, 91.6% Female, 8.4%Male, 87.7% Female, 12.3%
Race ratioBlack or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4%Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 11.7% White, 55.0% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between desktop support lead technician and desktop support team lead duties and responsibilities

Desktop support lead technician example responsibilities.

  • Lead weekend conversion team for client workstation migration from Novell to NT.
  • Manage incoming tasks and incidents in remedy and troubleshooting.
  • Deploy and implement Citrix Xen.
  • Learned to use SCCM to deploy software packages.
  • Configure, deploy and repair desktops and laptop workstations.
  • Support remote network access problems with dial up and VPN users.
  • Show more

Desktop support team lead example responsibilities.

  • Manage LAN infrastructure configuring and maintaining all network hardware devices.
  • Utilize SCCM to patch enterprise workstations.
  • Serve as a go to technician to resolve complex network, hardware and software issues at various workstations.
  • Network support consists of TCP/IP networking
  • Use remedy trouble ticket system, push applications from server using Altiris.
  • Orient end users to the new OS with documentation and monitor inventory.
  • Show more

Desktop support lead technician vs desktop support team lead skills

Common desktop support lead technician skills
  • Desktop Support, 8%
  • Remote Desktop, 7%
  • PC, 6%
  • Computer System, 6%
  • Troubleshoot, 6%
  • Technical Support, 6%
Common desktop support team lead skills
  • Remote Desktop, 7%
  • PC, 7%
  • Customer Service, 5%
  • SCCM, 5%
  • Network Printers, 5%
  • Troubleshoot, 4%

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